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IT Customer Support Specialist

Company: NuWest Group
Location: Kirkland
Posted on: May 19, 2019

Job Description:

Primary provider of computer desktop support for staff by providing computer and application assistance. Support is delivered in person, or over the network ensuring that client desktop software is up-to-date, and assists users in their client system computer needs. Essential Job Functions Responsible for all hardwaresoftware installations, configurations, troubleshooting and on-going support associated with desktoplaptop PCs, according to the standards defined by department policy. Responsible for responding to IT requests via phone, email, and self-submitted incidents. Documenting all troubleshooting, resolution and escalation steps in the Help desk ticketing system, and help desk documentation, as appropriate. Accountable for following the guidelines for attendance, punctuality and overall dependability. Accountable for effective performance and follow-through of all assigned responsibilities and for completing responsibilities within designated (or agreed upon) timeframes. Completes responsibilities in a manner consistent with organizational policy, goals and values. Responsible for the "Accountabilities" associated with this position in support of the organization. Required Basic understanding of computer networks (LAN, WAN, and intranets). Basic technical knowledge of PC hardware and workstation operating systems (specifically NT 2000 and XP). Working knowledge and the ability to install and configure client software such as Outlook, Internet Explorer, and the Microsoft Office suite. High School graduate or equivalent 2 year of experience in Information Technology and customer service Demonstrated problem solving, excellent communication and listening skills Technical understanding of PC hardware Desired A, MCPMCSE or equivalent

Keywords: NuWest Group, Seattle , IT Customer Support Specialist, Other , Kirkland, Washington

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