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IT Support Specialist

Company: KPG
Location: Seattle
Posted on: July 15, 2019

Job Description:

KPG seeks an IT Support Specialist to join a small team providing exceptional technical support to our internal employees across four main offices as well as a field group. The successful candidate will provide Tier 1-2 Helpdesk support and troubleshooting. She or He will also assist more experienced engineers in the configuration and ongoing maintenance of servers, network infrastructure, backup systems, applications, and workstations across each of our locations as well as a central datacenter. While this position is primarily focused on end-user support, opportunities will abound for mentorship in systems engineering, network engineering, backup and replication, data storage and much more for the candidate interested in progressing their career. This position will be based in our Seattle office with some travel required to other offices in the region (Bellevue, Tacoma, and Wenatchee.) Responsibilities include:Provide prompt, friendly, and professional helpdesk support via phone, email, or in-personTroubleshoot software and hardware issues in a 95% Windows environmentAssist with management of computer hardware assets and software licensingAct in accordance with security best practices to protect the integrity of business dataFollow, maintain, and develop written procedures and documentationApplication support including Microsoft Windows 10 and the Microsoft Office suite, Office 365, OpenVPN, Shoretel Communicator, Adobe products, McAfee Enterprise Antivirus products, Skype for Business, GoToMeeting, etc.Hardware support including Dell, Microsoft and HP desktop/laptop workstations and docks, monitors, printers and plotters, Shoretel desk phones, cellular phones and tablets, etc. Required QualificationsA strong background in the following:Windows 10Microsoft Office ApplicationsA working knowledge of the following:Active Directory and Group PolicyVirtual server environments, such as VMware vSphere and Microsoft Hyper-VSystems management solutions, such as Microsoft SCCM, Quest KACE, and LANDeskA working understanding of TCP/IP protocols and network troubleshooting tools (ping, tracert) Superb verbal and written communication skills-must be able to clearly communicate with team members, users, and management Good organizational skills and the ability to resolve technical issues in a timely manner Ability to describe technical concepts to a non-technical audience A high level of attention to detail Preferred QualificationsBachelor's degree in relevant field of study Relevant certifications, such as MSCA, JNCIA, CCENT and CompTIA A and Network Experience with our current technologies (not limited to):Adobe Creative Suite/Creative CloudAutodesk AutoCAD/Civil 3D/RevitAxium (Deltek) AjeraCanon and HP copiers and plottersCentOSDuo SecurityJuniper switching and routingMcAfee EnterpriseMeraki MR, MS, MX and Z series hardwareMicrosoft Exchange Online (Office 365)Microsoft Hyper-V 2012 R2/2016Microsoft Office 365/2016OpenVPN Access ServerPaessler PRTG Network MonitorQuest KACE Systems Deployment ApplianceQuest KACE Systems Management ApplianceShoreTel VoIP phone systemVeeam Backup and Replication EnterpriseWindows Server 2008 R2/2012 R2/2016 More important than technical skills are interpersonal skills, attention to detail, and a customer service-oriented approach to our work. Please don't hesitate to apply if you have a great attitude and good foundation in IT but lack some of the preferred qualifications. KPG is a well-established Engineering, Architecture, Landscape Architecture, Urban Design, Planning, and Construction Services firm with 4 offices located throughout Washington State. We offer a competitive salary and benefit package including medical, dental, vision, life, disability, transit support, paid holidays, and PTO. And we're a fun, rewarding place to be www.kpg.com

Keywords: KPG, Seattle , IT Support Specialist, Other , Seattle, Washington

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