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Desktop Support Specialist

Company: Children's Therapy Center
Location: Ravensdale
Posted on: July 16, 2019

Job Description:

Job DescriptionPrimary Responsibilities Act as primary desktop support for desktop and mobile users Maintain inventory and configuration of end-user hardware, including thin clients and mobile devices Utilize and maintain help desk ticketing system to track, and report on, end-user support requests Identify solutions for complex, non-standard requests and problems Research, vet and test technologies as directed Serve as a technical resource to others within the department, or other organization-wide committees Document systems, tools, processes and communicates effectively to all appropriate partners Act as a primary point of contact with third-party vendors, as directed Deliver end-user education through how-to documents, videos, and in-person training Assist with video, phone, audiovisual needs for in-person and online meetings Manage copier services and supply inventoryQualificationsDemonstrable experience and other qualifications: Excellent oral, written and presentation communication skills Strong time, resource management and customer service skills. Associates Degree or equivalent experience with at least 2 years related work experience 2+ years of experience working directly with end users/clients to provide solutions 2+ years with Office 365 (Including apps such as Outlook, Word, Excel, OneNote) 1+ year experience working with a ticketing management system Ability to learn and support new and existing applicationsAdditional Technical Qualifications Preferred Experience with Active Directory and Windows server administration Experience with Office 365 Applications and administration, including SharePoint & Teams Experience with Meraki Networks and Mobile Device Management A+ or MCP (a plus) Strong skillset for PC and peripheral troubleshooting and functionsAdditional InformationCompensation & BenefitsChildren's Therapy Center offers competitive compensation commensurate with experience and a comprehensive benefits package including generous paid time off; medical, dental, vision coverage; supplemental/premium insurance options; and retirement plan options with company contribution.Children's Therapy Center is an equal opportunity employer. We seek to hire candidates that reflect diverse backgrounds, beliefs and cultural histories. We continually seek to understand, acknowledge and appreciate our differences, engaging with an attitude of respectful curiosity, and a growth-mindset. We believe everyone has the right to be respected and valued. Consistent with applicable federal, state and local laws, and our values, Children's Therapy Center provides all employees and applicants with equal opportunity in all aspects of the employment relationship.

Keywords: Children's Therapy Center, Seattle , Desktop Support Specialist, Other , Ravensdale, Washington

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