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Patient Services Coordinator - Imaging Services

Company: Swedish Medical Center
Location: Seattle
Posted on: November 11, 2019

Job Description:

Patient Services Coordinator - Imaging Services Washington-Seattle Swedish Medical Group is looking for a Patient Services Coordinator (1.0 FTE, Days) to work in Imaging Services at Swedish First Hill in Seattle, WA. The Patient Services Coordinator is a key member of a primary care team consisting of a Provider, Registered Nurse, Medical Assistant and Patient Service Representative. In this position you will: * Manage provider s daily schedule of patient appointments, working closely with the rest of the care team to adjust as needed for optimum patient care * Manage incoming calls, electronic messages, paperwork and fax transmissions from patients, pharmacies and other providers, routing to other care team members as necessary for signatures and timely responses * Coordinate patient check out process, including providing after-visit summaries, setting follow-up appointments, confirming lab or imaging orders, researching specialist referrals and authorizing medical record requests * Obtain pre-authorization from insurance providers as necessary for specialist referrals, imaging, and procedures * Educate patient to be accountable for their insurance benefit coverage when they have choices between in-network or out-of-network care Required qualifications for this position include: * High school diploma or GED equivalent * Previous experience in a customer service capacity managing high-volume calls and appointment scheduling * Previous experience handling confidential information and documentation * Previous experience with computer data input * Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion Preferred qualifications for this position include: * Experience in a healthcare setting * Knowledge of HIPAA guidelines and electronic medical records * Experience with EPIC practice management software About Swedish Medical Group Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across 108 primary care and specialty care clinics. Full-time

Keywords: Swedish Medical Center, Seattle , Patient Services Coordinator - Imaging Services, Other , Seattle, Washington

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