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Cloud Administrator with Security Clearance

Company: Gridiron IT Solutions
Location: Kirkland
Posted on: November 11, 2019

Job Description:

Gridiron is seeking a Sr. Cloud Support Engineer for a federal client in Redmond, WA. Applicants must hold an Active TS/SCI clearance and willing to obtain a FS Polygraph. The Cloud Support Engineer will serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as: Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
Review system logs to identify and mitigate system issues
Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
Update knowledge base troubleshooting guides and lessons learned as required
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
Document system issues resulting in system outages and coordinate change though change management process
Support collaboration across operations, development teams and external partners
Support ?tiger team? calls to streamline knowledge sharing and timely resolution of system issues
Monitor solution performance according to client specification and SLAs, escalate as needed
QUALIFICATIONS AND EDUCATION REQUIREMENTS 3 years operations experience providing application infrastructure support
2 year performing system administration support (Windows/Linux
Interpersonal Skills, problem solving, organizational, and multi-tasking skills
Strong oral and written communication skills
TS/SCI clearance

Keywords: Gridiron IT Solutions, Seattle , Cloud Administrator with Security Clearance, Other , Kirkland, Washington

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