Helpdesk Technician

Company: TEKsystems, Inc
Location: Bellevue
Posted on: January 17, 2020

Job Description:

Our customer's Internal Helpdesk is looking for a Helpdesk Technician who enjoys working closely with customers and has strong problem solving skills across a wide variety of system types. This role supports all internal employees, enabling them to ship new and exciting products. Candidates should be excited about learning new technologies and be willing to ask questions. Responsibilities Triage Helpdesk tickets. Work directly with users to resolve issues. Document resolutions to tickets. Keep inventory of hardware and peripherals. This includes recommending and testing cool new hardware. Maintain shared office resources: Printers, Conference Rooms, Play Test and Virtual Reality areas. Deploy desks and PC's for new hires. Set up PC's, peripherals, and AV equipment for events. Image and configure PCs Contribute to internal troubleshooting documentation Maintain tidiness and organization of Helpdesk lab and warehouse Qualifications 2 years of experience with customer facing IT/Helpdesk, including desk-side. Troubleshooting, Maintaining, and Configuring Windows 10 systems and images (Windows Server 2012/2016/2019, Linux, and/or MacOS is a bonus) Active Directory user management Exchange and mail user management Software Troubleshooting Network Troubleshooting Building Custom Desktop Gaming Computers Operate as a tier -- agent, able to work on tickets across all levels of complexity with a willingness to step out of your comfort zone and learn something new. Follow and maintain set processes and standards, while also flexible enough to collaborate on creation of new processes, as well as iterate and improve on existing Curiosity and interest in technology, with a love of learning. Bonus for interest and experience in areas not traditionally required for Helpdesk; Coding, System Administration, Advanced Enterprise Networking, DBA, etc. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options.

Keywords: TEKsystems, Inc, Seattle , Helpdesk Technician, Professions , Bellevue, Washington