USPS-NGEN-IT Specialist Mid, Secret Clearance-Tier III

Company: Apex Systems
Location: Silverdale
Posted on: January 17, 2020

Job Description:

Job Description

Job #: 1006660

Technical Support Specialist, Tier III

Apex Systems, the nation's 2nd largest IT Staffing organization, has an immediate and high profile opportunity for a mid-level technical support professional to work for a government organization based out of Silverdale, Washington. The role offers long term potential with competitive compensation and benefits. The top areas of focus for this individual will be: Conducting remote troubleshooting, Handling escalated calls using ticketing systems, and utilizing ITIL best practices.

Requirements:

• 
  
• Must be able to maintain a security clearance
• CompTIA certification, must be CE version of any CompTIA (A+, Network+, or Security+)
• 4-9 years of experience in a helpdesk environment
• Excellent customer service experience. Experience with Microsoft Windows OS, HP Service Manager, Remedy or other ticketing system.
• Experience with basic troubleshooting hardware/software
  
  
  To apply directly to this role, please contact Alex Paxton at apaxton@apexsystems.com 804-545-7719 and reference job #1006660.
  
  Additional Details Listed Below:
  
  Job Description: Taking tier 3 level calls in support of the network. Resolving customer issues with great service and compassion for their problem. Acts as liaison for customers and maintains knowledge of company products and customer service processes. Guide users with simple, step-by-step instructions, Conduct remote troubleshooting, Test alternative pathways until you resolve an issue.
  
  Responsibilities: Primarily areas of responsibility will be areas of Incident, Problem, Change, and Availability Management. Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Candidates need to have great customer service skills.
  
  Schedule: Full time, 40 hours a week with a regular schedule.
  
  Compensation & Benefits:
  
  As a contract employee of Apex Systems, you'd be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; Corporate Discounts/Perks and our Referral Program.
  
  EEO Employer
  
  Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.
  

Keywords: Apex Systems, Seattle , USPS-NGEN-IT Specialist Mid, Secret Clearance-Tier III, Professions , Silverdale, Washington