Logistics Coordinator

Company: Stanley Black & Decker
Location: Seattle
Posted on: February 23, 2021

Job Description:

Job Description STANLEY ACCESS TECHNOLOGIES is the leading manufacturer, installer, and Install provider in the automatic door business. To promote the continuation of our quality reputation and focused growth, we are currently hiring the best talent available for the position of Logistics Coordinator in the Seattle, WA area . We are looking for a highly motivated individual that can stay motivated while providing excellent customer service.--

We are looking for energetic, detailed oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations. With over 150 years in business, Stanley is one of the world's most recognized and trusted brand names for tools, hardware, doors,--and home d--cor products.--

Responsibilities:

• Receive incoming telephone calls. Assess and dispatch service calls.
• Provide feedback to the call center for call loading improvements and customer concerns.
• Provide field team with parts support to help minimize return trips.
• Assist the field team with call overloads and direction.
• Ordering, receiving, and researching parts for open service calls
• Pulling, staging, and loading material for installers
• Unloading and receiving trucks from the manufacturing facility and UPS
• Dropping off scrap, delivering/picking up material and vehicles as needed
• Processing out of box failures, returns, and cores
• Maintaining a clean and organized warehouse
• Communicates via phone and email as needed
• Prioritize and determine the best available technician to complete the job.
• Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems.
• Ensure proper communication with customers to gather all pertinent information for a service call.
• Consistently follow-up with customers to ensure completion and satisfaction.
• Track all service calls and provide service call reporting and metrics to management.
• Maintain service call logs and service manuals.
• Perform monthly technician's rides to better understand team support requirements and business needs
• Promote the sale and implementation of service agreements to customers.
• Coordinate with National Accounts service dispatch.
• Provide administrative/back-up assistance to Service Supervisor.
• Work with Installation Coordinator on manpower sharing opportunities to increase productivity.
• Ability to lift and/or carry weight from 50-75 lbs.
• Other assigned duties and tasks as needed
• Flexible work schedule to travel during any given work shift; the ability to work nights and/or weekends --
  Required Qualifications:
  • High School Diploma or GED
  • 1+ year of service dispatching experience
  • Valid driver's license with no restrictions --
    Preferred Qualifications:
    • 3+ years of basic computer skills including Microsoft Suite
    • Associate degree --
      SBDCSS
      
      
      -- Requisition Number 75940BR Business US - SSS - SAT No. of Positions 1 EEO Statement All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

Keywords: Stanley Black & Decker, Seattle , Logistics Coordinator, Professions , Seattle, Washington