Senior Program Manager, Process Design & Improvement
Posted on: February 22, 2021
Senior Program Manager, Process Design & Improvement Convoy is
transforming the $800 billion trucking industry. Our mission is to
transport the world with endless capacity and zero waste. The
industry is huge and so is the opportunity to change the way
freight moves. The next time you're out driving and see an
18-wheeler on the road, that truck is empty 35% of the time. When
big trucks drive empty, they throw unnecessary CO2 into the
atmosphere. In fact, empty trucks generate more than 76 million
metric tons of wasted carbon emissions every year. At Convoy, our
digital freight network helps reduce those empty miles and cut
carbon waste by nearly half. This is your opportunity to
collaborate with an incredible group of people and help transform
the freight industry. Join Convoy and help move the world forward.
About you: You are an experienced program owner who loves
optimizing processes by constantly designing, experimenting, and
iterating. You are a thought leader who naturally oscillates
between strategic thinking and diving deep. In partnership with
Operations, Product, Data Science and Quality Assurance, you will
drive company-wide efficiency and service improvements. You are a
leader in your field, with expertise in a variety of continuous
improvement methods, a strong analytical toolset, and experience
working cross-functionally to solve problems with product and
process changes. You thrive in an ambiguous, fast-paced, and
dynamic environment, and are excited to help Convoy deliver
best-in-class service as efficiently as possible. If you want to
think big about optimizing operations, are passionate about data,
and want to see a tangible impact of your work, this is the role
for you! You will:
- Innovate on behalf of our operations associates to ensure that
the programs you are driving maximize their mindshare by empowering
the operations team with the tools, time, and focus to constantly
exceed our customers' expectations.
- Lead cross-functional teams to identify the biggest
opportunities to reduce costs, root cause problems, identify data
and forecasting needs, and implement product or process changes to
fix them. Constantly drive a culture of continuous improvement and
- Develop scalable solutions and key performance indicators to
monitor operations performance. Perform complex data analysis to
identify opportunities and inform priorities.
- Drive organizational, product, and process improvements across
the entire operations team. Own key operational metrics and create
a multi-year roadmap that iteratively optimizes execution within
Convoy's shared work model.
- Provide functional leadership in a variety of process
improvement and development techniques, program management,
operational excellence, statistical tools, and problem solving.
This includes mentoring junior program managers, business analysts,
and process engineers. We're looking for someone who has:
- Bachelor's degree required, preferably in Industrial
Engineering, Supply Chain, Transportation, Operations or other
quantitative field. Masters preferred.
- 7+ years of experience in a process improvement role within
logistics, distribution, or manufacturing.
- Expertise in a variety of process design and improvement
techniques, including Lean and Six Sigma.
- Strong analytical skills - good at creating and analyzing
business information, creating dashboards, tracking key business
metrics; exceptional Excel skills; proficiency in SQL and some
statistical tools strongly preferred
- Exceptional communication skills; ability to empathize with
stakeholder needs and drive alignment across multiple teams.
- Superior organizational and time management skills; ability to
prioritize workload and manage multiple projects and tasks
- Preference for experience in a startup environment Convoy is an
equal-opportunity employer and we are actively seeking a diverse
team. If you're a collaborative recruiter who wants to have an
outsized impact with a small, tight-knit team, we'd love to hear
Keywords: Convoy, Seattle , Senior Program Manager, Process Design & Improvement, Professions , Seattle, Washington
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