Program Manager, Process Design & Improvement
Posted on: April 9, 2021
Program Manager, Process Design & Improvement Convoy is
transforming the $800 billion trucking industry. Our mission is to
transport the world with endless capacity and zero waste. The
industry is huge and so is the opportunity to change the way
freight moves. The next time you're out driving and see an
18-wheeler on the road, that truck is empty 35% of the time. When
big trucks drive empty, they throw unnecessary CO2 into the
atmosphere. In fact, empty trucks generate more than 76 million
metric tons of wasted carbon emissions every year. At Convoy, our
digital freight network helps reduce those empty miles and cut
carbon waste by nearly half. This is your opportunity to
collaborate with an incredible group of people and help transform
the freight industry. Join Convoy and help move the world forward.
About you: You are a proficient program owner who loves optimizing
processes by constantly designing, experimenting, and iterating.
You effectively balance building long term solutions to fully
eliminate the issue with creating near term stopgap solutions; you
have a clear framework you employ to choose which path to take in
any scenario. In partnership with Operations, Product, Data Science
and Quality Assurance, you will drive company-wide efficiency and
service improvements. You are established within your field. Your
toolkit includes a variety of continuous improvement methods and
strong inquisitive capabilities; you are also experienced in
heading cross-functional efforts to solve problems. You thrive in
an ambiguous, fast-paced, and dynamic environment, and are excited
to help Convoy deliver best-in-class service as efficiently as
possible. If you want to think big about optimizing operations, are
passionate about data, and want to see a tangible impact of your
work, this is the role for you! You will:
- Drive organizational, product, and process improvements. Design
and execute complex experiments to test new operational processes
and best practices.
- Own key operational metrics and create an annual roadmap that
iteratively optimizes execution within Convoy's shared work
- Innovate on behalf of our operations associates to ensure that
the programs you are driving maximize their mindshare by empowering
the operations team with the tools, time, and focus to constantly
exceed our customers' expectations.
- Develop scalable solutions and key performance indicators to
monitor operations performance. Perform complex data investigation
to identify opportunities and inform priorities.
- Head cross-functional teams to identify the biggest
opportunities to reduce costs, root cause problems, identify data
and forecasting needs, and implement product or process changes to
fix them. Passionately drive a culture of continuous improvement
and operational excellence.-- We're looking for someone who has:
- A Bachelor's degree required, preferably in Industrial
Engineering, Supply Chain, Transportation, Operations or other
quantitative field. Masters preferred.
- 5+ years of experience in a process improvement role in process
improvement, program management, operations, logistics,
manufacturing, or a similar field.--
- Expertise in a variety of process design and improvement
techniques. Six Sigma green belt preferred.
- The ability to break down high-level business problems into
- Experience at leveraging Excel or Google Sheets to research
business information, create dashboards, and track key business
metrics. SQL, statistics tools, and Tableau experience
- A track record of tangible results piloting and implementing
processes in Operations.
- Exceptional communication skills. Ability to empathize with
stakeholder needs and drive alignment across multiple teams.
- Sound organizational and time management skills; ability to
prioritize workload and manage multiple projects and tasks.
- Experience in a startup environment (preferred). Employees'
wellbeing is top of mind for the Convoy team. Outside of offering
excellent medical, dental, and vision benefits, we also offer the
following:-- * On demand mental and emotional health benefits
through Lyra-- * On demand primary care through 98.6 * Generous
paid time off * Paid parental leave program-- * Fertility benefit
solutions via Progyny * Child-care and adult/elder-care options
through Bright Horizons Convoy is an equal-opportunity employer and
we welcome applicants from all backgrounds. If you're a passionate
team player who wants to have an outsized impact on a diverse and
dynamic team, we'd love to hear from you!
Keywords: Convoy, Seattle , Program Manager, Process Design & Improvement, Professions , Seattle, Washington
Didn't find what you're looking for? Search again!