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ACCESS Scheduler Dispatcher

Company: Kitsap Transit
Location: Bremerton
Posted on: May 5, 2021

Job Description:

Employment OpportunityACCESS Scheduler Dispatcher
Position Summary: We are looking for a highly motivated individual who, under generalsupervision, will be able to perform the following functions:Schedule passengers with recurring and one-time special transit needs; assign trips andprepare daily manifests for established paratransit routes or modify established routes toaccommodate special transportation needs; determine vehicle equipment needs for individualpassengers; arrange pick-up and drop-off locations and times with passengers andoperators; assign trips and vehicles to maximize efficiency of routes; re-evaluate and modifyroutes as trip requests, operator and equipment needs change; maintain telephone contactwith passengers and radio contact with operators to communicate schedules and changes.Dispatch/provide work direction for operators on assigned shift; assess fitness for duty;communicate passenger changes and route modifications throughout the shift; evaluate dailyservice hours and flow to maximize efficiency of service; receive and respond to operatorcalls regarding vehicle/equipment problems, traffic, accidents, weather conditions and otherrequests for information; communicate problems to appropriate internal and/or externalresources for timely resolution; coordinate alternate transportation for passengers as requiredand maintain on-time operator performance.This position reports to the ACCESS Operations Manager.
Salary Range: The range for this position is $27.99 - $37.63 per hour, commensurate withexperience. With rare exception, initial appointments are usually made at Step 1 ($27.99).Benefits: Full-time employees receive a generous benefits package including subsidizedmedical insurance and fully paid dental insurance for employee and dependents, as well asdisability insurance and life insurance. This position participates in the Washington StatePublic Employees' Retirement Plan with the option of participating in a state administereddeferred compensation plan. Employees receive a generous general leave accrual and 11holidays pro-rated based on the number of hours worked per pay period up to a maximum of80 hours per pay period. Kitsap Transit also provides employees and certain dependents witha free transportation pass on Kitsap Transit.
Hours of Work: Hours of operation are 3:00 a.m. – 9:30 p.m. Monday thru Friday and 8:00a.m. – 6:30 p.m. on Saturdays and Sundays. This position works a 40-hour work schedulethat includes shift work and overtime. Hours of operations may change in the future andapplicants must be available to work any hours of ACCESS operation, including weekendsand all holidays. Schedules for this position may vary from week to week and may includeweekend work on a permanent basis.
Kitsap Transit employees who wish to apply must have a satisfactory performance andattendance record. Kitsap Transit Operators with any of the following criteria in the lasttwelve months are excluded from recruitment opportunities: a current Decision Making Leave or higher in the Safety category more than two held customer complaints more than four unscheduled absences more than two late reportsEducation and Experience:High school graduation and three years of technical/administrative support experience in atransit or transportation operations function including one year of scheduling/dispatchingexperience.Knowledge, Skills and Abilities:Following are some of the highlights of what is needed to be successful in this position.Knowledge of: Department and agency policies and procedures County geographySkill in: Keeping accurate and detailed records Conducting basic research and preparing clear and concise reports Understanding, explaining and applying complex regulations, procedures andguidelines Communicating effectively orally and in writing Using public relations techniques in responding to inquiries and complaints Using personal computers and office software including word processing,spreadsheets and database programs in a Windows-based operating environment
Working Conditions/Physical Requirements: Positions in this class typically require:dexterity of hands and fingers to operate a computer keyboard and other equipment, talking,hearing, seeing and repetitive motions.Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount offorce frequently or constantly to lift, carry, push, pull or otherwise move objects, including thehuman body. Sedentary work involves sitting most of the time. Jobs are sedentary if walkingand standing are required only occasionally and all other sedentary criteria are met.Locations and travel vary.Selection Process: After evaluating the completed applications, qualifications summary, andsupplemental questionnaires, we will invite the most qualified applicants to test for theposition. The top scorers on the tests will be invited for interviews. We will not make anyhiring decisions until all steps in the selection process are completed, including references. Please contact Marianne Rajan in the Human Resources Department at (360) 478-5852 if you have any questions.Closing Date:We must receive your completed online application package by 4:00 PM, Friday May 14th. 2021. Selective certification may be used to achieve affirmative action goals. Kitsap Transit is committed to providing access and reasonable accommodation in its services,programs, activities, and employment for individuals with disabilities. To request disabilityaccommodation in the hiring process, contact at least ten days inadvance or 360-479-4348 (TDD). If you qualify for the Veterans Scoring Criteria under RCW 41.04.005 and 41.04.010, you mustanswer all questions regarding Veterans Scoring Criteria Status Declaration in the applicationand upload a copy of the substantiating document as listed in the application. Kitsap Transit is subject to the requirements of the Federal Drug-Free Workplace Act and CFRPart 40 & Part 655, which prohibits the use of marijuana at any time while employed by KitsapTransit.
Kitsap Transit is an Equal Employment Opportunity Employer
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Keywords: Kitsap Transit, Seattle , ACCESS Scheduler Dispatcher, Professions , Bremerton, Washington

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