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Customer Care Consultant II - Remote

Company: Medable Inc
Location: Seattle
Posted on: November 22, 2021

Job Description:

Company DescriptionMedable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.Job DescriptionHas an absolute passion for the support and well being of every single patient and site staff in every trial Medable supports Creates the best customer support experience in the industry for all Medable usersSupports inbound calls and emails from patients, internal/external customers, sponsors, and vendorsStrives for first call resolution and provides tier 2 level of service in complex clinical trial study projectsSupports high visibility clients with the goal of delivering the highest quality, cutting edge customer care in the industry Becomes an expert in Medable's product offerings and device technologies Develops and maintains strong customer relationships Effectively uses Medable's software and other systems and solutions required to support customers and projects Has in-depth understanding and knowledge of Medable's software and the use cases of Medable's solution in the market EducationBachelor's degree or a combination of education and experienceQualificationsExperience with Salesforce, ZenDesk, Jira or other similar help desk software Strong interpersonal skills and leadership Excellent communicator both orally and in writing High technical aptitude Team player Strong experience in mobile technology - troubleshooting, operating systems, connectivity 2 years experience in Customer Support/Technical Support1 year experience with clinical trial (ePRO, EDC, mobile) software and hardware (ePRO, EDC, etc) solutions 1 year experience working in the clinical trial industry Additional InformationPreferred EducationBachelor's degree in science, business or health-related degree Software SkillsMicrosoft Office Suite, Google Suite, Jira, and Smartsheets All your information will be kept confidential according to EEO guidelines.Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and Jobble

Keywords: Medable Inc, Seattle , Customer Care Consultant II - Remote, Professions , Seattle, Washington

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