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Desktop Support Technician

Company: Verathon
Location: Seattle
Posted on: January 16, 2022

Job Description:

Desktop Support Technician - Verathon -
Verathon - is looking for a Desktop Support Technician to become the newest member of our IT Team located in Bothell, WA. The Desktop Support Technician is responsible for receiving, prioritizing, documenting, and actively resolving end user support and service requests. In addition, you'll maintain user's PC's hardware, software, peripherals (e.g., printers, monitors, etc) and troubleshooting both landline and mobile phones. A successful candidate will display excellent interpersonal skills, strong attention to detail and thrive in a fast paced, changing environment.
Principal Responsibilities:

  • Provides initial triage and response for incoming service desk tickets and calls
  • Resolves problems for end-user computer software and hardware, network, Internet and technology in a complex 24x7 environment
  • Performs one-on-one end-user problem resolution over the phone and in person
  • Configure the end-user PC desktop hardware, software, and peripherals
  • Provides ongoing communication and status reports with users, team, and managers.
  • Assists with installations of local area network cabling and equipment
  • Assists with deployment of new applications and enhancements to existing applications
    Knowledge, Skills, and Abilities:
    • 3+ years' experience in an IT end-user application support role
    • Extensive experience supporting current computer hardware, software & technologies
    • Experience supporting cloud-based applications and technology
    • Strong experience working in a team-oriented, collaborative environment
    • High school diploma required
    • Strong written and oral communication skills
    • Exceptional interpersonal skills, with a focus on rapport building, listening and questioning skills
    • Experience in Windows / MacOS based environment
    • Experience in user administration; Microsoft Active Directory and O365
    • Experience in Office 365 support
    • Experience in networking, DNS, DHCP, TCP, IP
    • Ability to conduct research into a wide range of computing issues as required.
    • Ability to communicate ideas in both technical and user-friendly language.
    • Proven analytical and problem-solving abilities
    • ITIL v3 Foundation certification or equivalent experience
    • A+, N+ certifications are preferred
    • Required to lift and move equipment and boxes up to 40 lbs.
    • Travel required less than 10% of time between the US and Canada
      COVID-19 Vaccine Statement: Verathon is a medical device company and the health and safety of our customers and employees is our highest priority. Our mission: "We are Verathon. Proud to deliver innovative and specialized medical solutions that empower health care providers to improve and extend patients' lives." In support of our mission and nature of our business, Verathon has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our customers and employees. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19 prior to starting employment at Verathon. Proof of full COVID-19 vaccination will be required prior to joining Verathon.

Keywords: Verathon, Seattle , Desktop Support Technician, Professions , Seattle, Washington

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