Manager - LM
Company: Pilot Freight Services
Location: Seattle
Posted on: May 14, 2022
|
|
|
Job Description:
Pilot has the best employees in the transportation and logistics
industry!
Defines, develops and manages operations and customer support
program to support and meet Pilot's mission and goals for service
quality, customer satisfaction and profitability. Customer
satisfaction is Pilot's number one objective, and each associate
plays an important part in reaching this objective by providing
top-notch customer service in a friendly and courteous manner.
Responsible for managing multiple locations and managing personnel
at different locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
• Responsible for coordinating flow of communication between
Haulers/Delivery Teams, Call Center Team and Store Management
Teams.
• Provides on-site store presence on bi-weekly basis to ensure
Haulers/Delivery Teams/Flatbed Drivers are following procedures as
detailed by client SOW.
• Oversees recruiting, processing, and performance of Haulers.
• Develops and maintains relations with vendors.
• Ensures follow up on shipping discrepancies, damaged goods and
in-home damage claims.
• Interfaces with end customers to ensure effective in-home
delivery for customers.
• Maintains monthly operating reports that include statistics and
customer service scores.
• Attendance and Punctuality are essential functions of the
job.
EQUIPMENT USED
Computer, Microsoft Word, Microsoft Excel.
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the
knowledge, skill and/or ability required.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or
minimum of 5 years related experience and/or training; or
equivalent combination of education and experience. Clean DMV and
insurance.
LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and
technical journals, financial reports, and legal documents. Ability
to respond to common inquiries or complaints from customers,
regulatory agencies, or members of the business community. Ability
to effectively present information to top management, public
groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form. Ability to define
problems, collect data, establish facts, and draw valid
conclusions.
PHYSICAL DEMANDS
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently is required to
sit. The employee is occasionally required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms; climb
or balance; and stoop, kneel, crouch, or crawl. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision, and color
vision. Position requires on-call availability 24 hours a day,
seven days a week.
If you are interested in working with a talented, passionate and
dedicated team of professionals in a rapidly growing industry,
Pilot wants to hear from you
If you are interested in working with a talented, passionate and
dedicated team of professionals in a rapidly growing industry,
Pilot wants to hear from you!
Effective August 18, 2021 Pilot will be mandating that all new
hires are vaccinated against the COVID-19 virus before starting
work at any of our locations. Our definition of fully vaccinated
for purposes of new hire is as follows: In compliance with CDC
guidelines, individuals will be considered fully vaccinated and
eligible to begin work as follows:
Keywords: Pilot Freight Services, Seattle , Manager - LM, Professions , Seattle, Washington
|
Click
here to apply!
|
