SeattleRecruiter Since 2001
the smart solution for Seattle jobs

Learning and Development Operations Analyst

Company: Point B
Location: Seattle
Posted on: May 16, 2022

Job Description:

Firmwide Operations at Point B delivers internal and external results through leadership, process, people, and technology while supporting employees in delivering their best for our customers. -
Our operations team includes roles focused on People & Culture, Executive Talent, Risk & Legal, Finance, Travel & Events, Communications & Change Management, IT & Facilities, and Marketing. Working across these disciplines we create the foundation from which Point Bers discover and grow their careers.
What makes Point B different? An employee-ownership model that gives you a voice in directing your career and building our company. Diverse leadership opportunities to expand your skills, along with the support needed to deliver great results. A unique culture that recognizes the importance of flexibility and collaboration. -

Point B has been consistently recognized as one of the best places to work by Fortune - magazine, The Wall Street Journal, Consulting - magazine, - and many others.

The Learning and Development (L&D) Operations Analyst identifies and leverages various sources of L&D data (e.g., surveys, evaluation results, LMS analytics, skills inventory) to address critical questions regarding course and program effectiveness and prepares reports of findings. Individuals in this role determine the practical implications of the analytic findings and offer suggestions for continuous improvement across the L&D team. In addition, the L&D Operations Analyst deeply understands the available data and the kinds of questions it can address. - -
The Operations Analyst works closely with the L&D Operations Senior Manager and Program Coordinator to ensure operations run smoothly and to support the team with course coordination, communication, and LMS administration, where needed. -
Develops and maintains a deep understanding of L&D's measurement procedures and existing data sources -
Contributes to the development of new measurement tools and procedures, with support and guidance -
Analyzes existing L&D data from multiple systems to glean insights related to the effectiveness of L&D programs, learning needs, and the Foundations (onboarding) program -
Prepares reports of analytic findings that are consumable for the end-user and that facilitate decision-making; may occasionally formally present findings to interested audiences -
Identifies practical implications of analytic findings for continuous L&D program improvement -
Identifies data trends and issues as a result of data modeling and analysis -
Explores and makes recommendations for use of available Teamatics (skills inventory) data -
Partners with Workplace Experience team to collect and analyze data and metrics related to L&D's use of Point B tools such as associate engagement with Communities of Interest/Practice in Microsoft Teams -
Works closely with other Operations teams such as Recruiting and Human Resources to ensure the most current data is being leveraged -
Supports L&D operations tasks as needed, including scheduling, course registrations and waitlist management, facilitator coordination, facilitator and participant communications, LMS management, etc. - -
Communicates effectively with L&D and other stakeholders to create common understanding of analytic findings -
Contributes ideas and perspectives that advance the L&D vision and strategy -
Supports team efforts and builds authentic relationships with individuals in work groups and teams -
Consistently demonstrates and lives Point B cultural tenets and values -
Takes direction from Senior Manager, Learning & Development Operations and other L&D team members regarding analytic needs - -
Participates in firm culture activities to connect regularly with other Point B'ers (e.g., FW Ops Meetings, Geo Meetings) -
The opportunity to affect the learning approach for our firm's future
The chance to impact the journey of our employees' growth and development
An environment that encourages you to identify new opportunities and the support to make it happen
The -opportunity to build and be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their work
B.A. or B.S. degree required -
1-3 years of relevant work experience -
Strong quantitative and qualitative analysis skills with high degree of attention to detail -
Experience with learning management systems and learning data preferred -
Basic knowledge of adult learning principles, facilitation, and learner-centered activities preferred -
Troubleshooting capabilities, employing a keen sense of urgency -
Strong technology skills with working knowledge of MS Office products---and Office365 as well as data analytic tools such as MS Excel - -
Experience using more advanced analytic tools such as PowerBI or Tableau preferred -
Innate problem solvers who want to grow in a flexible, collaborative culture
Those who have a growth mindset regarding training, practice, and evolving their skills
Versatile people who thrive on variety and challenge
Successful in ambiguous environments -
Desire to and ability to learn
Passion for Point B's Mission, Vision, Values & Culture
Gets it done brand and attitude
Ability to work from home
Ability to work non-standard work hours when necessary
Ability to travel occasionally to support learning delivery
Any Point B Office Location

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence. Our diverse set of experts spans -13 U.S. locations, with international reach via our partnership with -Nextcontinent. We've helped global organizations of all stages and sizes achieve sustainable success by focusing on the humans at the center of change. - -
- - - -
What makes Point B Different? - -
Our -Founding Purpose and Values -of our -firm. Be part of a fun and collaborative culture with teams that -are as passionate about their communities as they are about their clients -
Employee Ownership - -- Giving you a voice in directing your career and building our firm -
Benefits -- -Our comprehensive package includes competitive base pay and an annual bonus, complete health benefits including -an option for -100% employer paid premium for medical, vision and dental coverage -for employees, ownership shares through our ESOP, self-directed -time off and more
Work-Life Balance -- A unique culture that recognizes the importance of flexibility and collaboration. Our local -and national -model -empowers you to choose the life you want--- -
Award winning -- We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on -GlassDoor

We are an -equal opportunity employer committed to a diverse workforce. We do not discriminate -on the basis of -race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability.

Keywords: Point B, Seattle , Learning and Development Operations Analyst, Professions , Seattle, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Seattle RSS job feeds