Senior Transportation Program Manager
Company: TransWest
Location: Seattle
Posted on: June 24, 2022
Job Description:
As a member of our Program Management team, the Transportation
Senior Program Manager oversees the success of one of our many
clients' transportation and corporate commute programs.Being a TDM
and commute expert, the Transportation Senior Program Manager is
responsible for building, planning, organizing, monitoring, and
collaborating on transportation and commute services, and is the
primary client interface for measuring and reporting program
success, analyzing and preparing operational changes, engaging
commuters to promote utilization, handling support, and managing
projects related to the clients' transportation program.The role
operates in a fast-paced, results-oriented, high class of service
environment, and influences the decisions of our clients and our
operations team. Through effective verbal and written
communication, logical reasoning, and the presentation of
alternatives, you will be owning and positively affecting the
success of our client's transportation programs.ABOUT
TRANSWEST:TransWest is a fast-growing transit and parking
management company based in Seattle, Washington. We serve many of
the region's largest and most successful businesses and take pride
in delivering a quality of service that is unmatched in our
industry.ESSENTIAL FUNCTIONS:
- Lead the daily client relationship and execute program and
project activities for one or more transportation and / or commute
program(s).
- Be an active counterpart to our client's transportation contact
to execute program and project activities, ensuring client
satisfaction in TransWest and our partnership in running their
transportation program.
- Manage scope changes and service optimization to maximize
client value through activities ranging from compiling reports on
service metrics, making data-driven shuttle route and schedule
changes and other efficiency-based problem solving.
- Proactively suggest program improvements and optimization
opportunities introducing solutions to improve service and
performance.
- Build operational documents including run sheets, schedules,
route directions and turn by turns to ensure the operations team
has clear direction of service needed.
- Compile, analyze and interpret data generated from a variety of
sources, including ridership, parking data, schedule reliability,
app usage, seat reservations, forecasts, commuter GIS location
data, budgets, rider satisfaction and potential rider needs.
- Organize and present data and findings to clients and TransWest
team in the form of reports, presentations and review meetings and
make recommendations and decisions to both internal and external
stake holders.
- Drive ridership and utilization by developing rider outreach
plans, integrated commute incentives and evolve rider
communications in the form of events, handouts and fliers, shuttle
schedules, maps, policies and procedures, online presences, digital
media, and other marketing initiatives as needed.
- Monitor and compile service schedules and other data points to
align with the clients billing needs for TransWest Finance team to
invoice.
- Spend time in the field immersing yourself in the rider
experience to ensure first-hand knowledge of the program.
- Work closely with Operations on supporting team coordination,
customer service training and operational excellence.
- Work closely with Business Development on account management
and short- and long-term planning for optimizing and growing the
client account.
- Manage a Program Coordinator in overseeing the daily SLA and
service metrics, while replying to client and rider feedback and
concerns promptly.
- Deploy, maintain, and utilize Transportation Management
Software and dashboards to support operations, including
location-based rider apps, rider reservation software, driver
telemetry, and rider surveys.
- Understand and embody TransWest safety and compliance
initiatives to ensure a safe work environment.
- Be a great team member and embrace our unique cultural blend of
entrepreneurship and customer service!KEY ATTRIBUTES:
- Entrepreneurial, self-starter attitude
- Growth mindset; curious; persistent learner
- Detail oriented with a passion for both data and people
- Servant leader with a demonstrated ability to lead through
influence
- Effective, direct communicator
- Strong EQ, flexible and self-aware
- Comfortable leading and communicating at all levels of the
organization
- Sense of humor
- Bias for actionRequirements
- Experience in Program, Project Management, and/or Operational
leadership roles
- Experience in Transportation design, TDM, operations, or
related work
- Knowledge of Transportation technology and systems a plus
- Proven ability to identify trends, develop strategies and
implement solutions to drive results
- Strong independent worker and team player
- Experience in managing others
- Experience creating, organizing, and presenting PowerPoint
presentations is required
- Must be proficient with Excel, PowerPoint, Word,
OutlookBenefitsMedical, Dental, Vision, Life Insurance and 401K
with matching. PTO and Paid Holidays. Opportunities for advancement
and career growth.
Keywords: TransWest, Seattle , Senior Transportation Program Manager, Professions , Seattle, Washington
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