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Senior System Support Analyst

Company: Liberty Mutual Insurance
Location: Seattle
Posted on: September 24, 2022

Job Description:

We are currently hiring for a System Support Analyst in Solution Delivery to support our core Telematics programs. This position will collaborate with agile team members to deliver critical business and technology initiatives.

Apply your analytical knowledge and strategic thinking to research how new products will interact with existing products, pricing and underwriting programs and conduct product platform research to identify gaps or dependencies. You will support the Product Owner when needed, assist with Ratabase design decisions, code and validate expected outcomes, and work with our technology partners to create user acceptance criteria based on rating changes for functional testing.

**This position is a ranged posting. Level offered will be based on skills and experience at manager discretion.**


Drive business value by supporting the delivery of highest priority initiatives using research techniques and rating knowledge with an Agile mindset.
Contribute to the prioritization process by supporting Product Owners to achieve portfolio goals.
Partner with the Product Owner and other stakeholders to effectively prioritize product deliverables and ensure transparency into research and/or rating activities.
Ensure a holistic understanding of the business goals and translate sponsor requirements into system requirements that are clear, concise, and repeatable.
Drive functional design to support an exceptional user experience.
Provide operational and consultative support through rating, business and product-specific research.
Provide recommendations based on technical, rating, research and testing knowledge into the squad's development of test scenarios, execution of test plans, test cases, and to manage defects.
Provide pre/post production support by communicating impactful systems enhancements, changes and defects to our stakeholders. In addition, use root cause techniques to determine why the issue occurred and identify ways to avoid the issue in the future.
Ensure project/system documentation is maintained and accessible by all stakeholders based on team norms.
Support department by sharing knowledge and contributing towards a positive environment.

Preferred Skills:

Safeco, system and product knowledge.
Experience with pricing and rating systems.
Ratabase experience desired but not required.

Bachelor`s degree in business or technical discipline or equivalent experience.
Minimum of 3 years related experience.
General knowledge of business operations, objectives and strategies as well as business process and information flow.
General knowledge of IT concepts, strategies and methodologies.
General knowledge of diverse technologies and new and current architectures.
General understanding of re-engineering issues and challenges.
Skills in object, data and/or process modeling; financial analysis and planning; business process design.
Negotiation skills; oral and written communication skills.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work - US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Keywords: Liberty Mutual Insurance, Seattle , Senior System Support Analyst, Professions , Seattle, Washington

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