IT Operations Monitoring Analyst
Company: Costco
Location: Issaquah
Posted on: March 18, 2023
|
|
Job Description:
The IT Operations Monitoring Analyst is responsible for
monitoring and assessing potential issues relating to critical IT
applications, systems, and devices. This role will monitor all
incoming alerts using various tools and perform actions based on
predefined instructions. This position includes performing 1st and
2nd level troubleshooting, manual alert correlation, and resolving
issues as required.
The successful candidate must understand how different types of
Costco systems integrate together and be able to pinpoint where the
actual issue is occurring. The IT Operations Monitoring Analyst
must also be able to determine which issues are false positives and
document/work with other teams to get these types of alerts
suppressed.
*Pay based on experience.
Job Duties/Essential Functions
--- Develops a comprehensive understanding of the applications and
infrastructure within the eCommerce environment and how they impact
employees or members.
--- Stays informed of production changes to determine the impact of
alerts, applications or device functionality.
--- Coordinates across teams, collaborating closely with peers to
ensure the appropriate focus and sense of urgency is applied to all
issues.
--- Troubleshoots, reproduces, and documents issues and other
pertinent information in Incidents.
--- Contacts Costco locations in order to troubleshoot power
outages and devices or application issues; able to communicate
technical jargon to those that are not technical in a way that is
understandable.
--- Uses technical writing skills to create and maintain Knowledge
Base articles.
--- Prepares and distributes turnover documents.
--- Handles incident queues and performs various tasks, and
determines business impact according to ITIL Incident Management
guidelines.
--- Handles ad hoc requests and completes frequent required
training and adapts to changing procedures as required to support
the business.
--- Participates in the ongoing process of investigating,
troubleshooting, and providing resolution to technical issues
during extended shift hours in a 24x7x365 environment.
--- Regular and reliable workplace attendance at your assigned
location.
Ability to operate vehicles, equipment or machinery.
--- Computer, phone, printer, copier, fax
Non-Essential Functions
--- Assists in other areas of the department as necessary.
--- Assists in other areas of the company as necessary.
Ability to operate vehicles, equipment or machinery.
--- Same as essential functions
Experience, Skills, Education & Licenses/Certifications
Required:
--- 1 years' experience working on an Operations style team and/or
Service Desk responsible for troubleshooting networking devices,
server issues, and large-scale business critical applications which
includes eCommerce and SAP environments.
--- 1 years' experience with ITIL processes including: Incident,
Problem, Change, and Knowledge Management; must have experience
creating and handling critical incidents.
--- Proficient in troubleshooting and analysis of network,
applications, systems, and device issues.
--- Ability to work independently or collaborate with others in an
intense and dynamic work environment.
--- Attention to detail, maintains high quality work while handling
a large volume of alerts; is able to multitask in a fast-paced
environment.
--- Experienced in professional written and oral communications,
including technical writing, phone etiquette, and customer service
skills.
--- Process-oriented; understands the organizational benefits of
processes and the need for compliance.
--- Suggests or implements improvements to team processes and
procedures.
--- Shows initiative and has a strong desire to share knowledge
with others.
--- Experience mentoring and training coworkers on new or changed
procedures.
--- Identifies and tracks project issues and dependencies, ensures
follow-through and appropriate actions are taken to complete the
project on time.
--- Scheduling flexibility to meet the needs of the business,
including days, nights, weekends, and holidays to support a
24X7X365 environment.
Recommended:
--- Degree in Computer Science (or a related technical field) or
equivalent relevant work experience.
--- ITIL Foundations Certification preferred.
--- Experience triaging issues with servers, web services,
networking devices, SAP, Java-based applications, and large
eCommerce platforms.
--- Remains calm in high stress situations such as handling alert
storms and business critical issues.
--- Basic understanding of monitoring and alerting of: Application
health, system availability, latency, performance, and end-to-end
monitoring.
--- Working knowledge of various applications, network monitoring,
and alerting software.
--- Basic knowledge of scripting languages, including Javascript,
Google Apps Scripting, HTML, and Splunk Search Processing Language
(SPL).
--- Successful internal candidates will have spent one year or more
on their current team.
Other Conditions
--- Management will review the Job Analysis for this position prior
to a job offer.
Required Documents
--- Cover Letter
--- Resume
--- Last two performance reviews
--- Attendance records for current year (Do not include absences
covered by paid sick/personal time, FMLA or other protected
absences.)
California applicants, please click here to review the Costco
Applicant Privacy Notice.
Apart from any religious or disability considerations, open
availability is needed to meet the needs of the business. If hired,
you will be required to provide proof of authorization to work in
the United States. Applicants and employees for this position will
not be sponsored for work authorization, including, but not limited
to H1-B visas.
Keywords: Costco, Seattle , IT Operations Monitoring Analyst, Professions , Issaquah, Washington
Click
here to apply!
|