Service Coordinator

Company: MacDonald-Miller Facility Solutions
Location: Seattle
Posted on: May 27, 2023

Job Description:

At MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better (https://www.youtube.com/watch?v=kgRR2NNfNKQ) . As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices - there is a breadth and variety of work to keep you engaged and inspired.
We enjoy a well-respected history of exceeding our customers' expectations and executing with distinction (http://macmiller.com/projects/) . Our clients trust their toughest projects with our integrated teams, including:

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  New construction - From an architectural 3D model to a completed 40 story urban building that is on time and on budget
  
  
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  Special projects - Updates/remodeling for existing commercial buildings for new efficiencies
  
  
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  Service - On demand and scheduled maintenance ensuring tenant comfort
  
  
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  Building performance - Control systems and automation for energy improvement and minimal surprises
  
  
  People love to work at MacDonald-Miller, and it's because we all share the same Core Culture Values: (https://macmiller.com/mm-culture-values/)
  
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    Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
    
    
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    Dedication (https://macmiller.com/sno-king-ice-arena/) - We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
    
    
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    Safety (https://macmiller.com/djc-oregon-hard-hat-safety-awards/) - Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families.
    
    
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    Community (https://macmiller.com/washingtons-best-workplaces/) - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
    
    
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    Innovation (https://macmiller.com/425-business-magazine-mlab-feature/) - We are committed to continuous, creative problem solving (https://macmiller.com/multi-trade-rack-innovation/) . Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
    
    
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    Fun! (https://www.youtube.com/watch?v=UZx6e6RcArg) - Take the work seriously, but never taking ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.
    
    
    Requirements
    Service Coordination: This is where you come in.
    We're looking for a level 1 Service Coordinator to support our Commercial HVAC Technicians and Service Coordination team by field incoming phone calls, assisting with coordinating day-to-day operations. You would be a key member of our Service business, responsible for the effective communication of all emergency service and ongoing maintenance activities in an assigned geographical area. This level of accountability involves strong, collaborative communication with your customers, technicians, and team mates to evaluate & juggle the workload in this fast-changing environment. In return for achieving aggressive goals, you'll get rewarded with more to own, a ton of growth opportunities, and more freedom than you've probably ever had.---
    Top 3 things to deliver in the first year to be a hero:
    
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      Technical Prowess- we are constantly navigating and toggling through various systems/screens, you will need to field incoming texts, calls, emails, IM's, switching gears quickly with a pleasant manner under high pressure.
      
      
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      Effective Triage - Evaluate and prioritize work and service requests on a continual basis and communicate with techs to provide necessary information for each dispatch.
      
      
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      Organizational follow through - Monitor backlog of maintenance and incomplete work in progress, maintain records and information of all requests and dispatches, and be a good team player!
      
      
      The Service Coordinator role reports to Karen Neuman - Lead Service Coordinator on a collaborative team working on a variety of projects and initiatives to support our growing business.
      Your Background: What kind of person will thrive in this role?
      You should have---
      
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        A track record of delivering excellent customer service even while under pressure
        
        
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        A willingness to stick to a strict work and lunch time schedule
        
        
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        Ability to handle a large number of phone calls professionally
        
        
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        Knowledge of HVAC systems is nice but not required!
        
        
        And everyone you work with should describe you as---
        
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          Great attitude and good team-player
          
          
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          Excellent in fast-paced, deadline-driven environments
          
          
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          Tech-savvy to easily get used to new computer systems and phone systems
          
          
          And you should be motivated by---
          
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            Empowering yourself to learn how to do something. If you need a ton of handholding or a micro-manager boss, this is not the place for you
            
            
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            Working in a lean, results-oriented environment
            
            
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            Having fun in a group environment and working as a cohesive unit while also working independently
            
            
            Benefits
            Compensation: $21-$29 per hour
            MacDonald-Miller Facility Solutions presently provides employee coverage for:
            
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              Medical, dental, vision for employees---(coverage available for dependents for shared premium).
              
              
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              401k retirement plan including Company matching.
              
              
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              Vacation and Sick Compensation (PTO), and Holiday Pay!
              
              
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              Disability income protection including short term and long term disability.
              
              
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              Employee and dependent life insurance.
              
              
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              Wellness Program.
              
              
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              Employee Assistance Program.
              
              
              Where you will work
              Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.
              Interested to learn more?
              If you're ready for an adventure, and are interested in being considered for this role, click apply to start the conversation!
              MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: MacDonald-Miller Facility Solutions, Seattle , Service Coordinator, Professions , Seattle, Washington