Service Coordinator
Company: MacDonald-Miller Facility Solutions
Location: Seattle
Posted on: May 27, 2023
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Job Description:
At MacDonald-Miller Facility Solutions ("MacMiller") we make
buildings work better (https://www.youtube.com/watch?v=kgRR2NNfNKQ)
. As the Northwest's leading mechanical contracting firm, we
design, deliver and service HVAC, plumbing and automation system
solutions for commercial buildings. With our 1000 employees across
8 offices - there is a breadth and variety of work to keep you
engaged and inspired.
We enjoy a well-respected history of exceeding our customers'
expectations and executing with distinction
(http://macmiller.com/projects/) . Our clients trust their toughest
projects with our integrated teams, including:
New construction - From an architectural 3D model to a completed 40
story urban building that is on time and on budget
Special projects - Updates/remodeling for existing commercial
buildings for new efficiencies
Service - On demand and scheduled maintenance ensuring tenant
comfort
Building performance - Control systems and automation for energy
improvement and minimal surprises
People love to work at MacDonald-Miller, and it's because we all
share the same Core Culture Values:
(https://macmiller.com/mm-culture-values/)
Collaboration - Diverse players, one team, a common vision.
Collaboration is our foundation and critical to the success of the
company. Every team member is valued and brings a diversity of
strengths to help us meet our common vision.
Dedication (https://macmiller.com/sno-king-ice-arena/) - We are
dedicated to personal and professional excellence. We execute with
distinction by doing the right thing and following through on our
commitments.
Safety (https://macmiller.com/djc-oregon-hard-hat-safety-awards/) -
Everyone deserves a safe workplace. Safety is more than hardhats
and boots, it's an attitude and the environment we create. Every
day, everyone goes home to their families.
Community (https://macmiller.com/washingtons-best-workplaces/) - We
are proud to be part of MacDonald-Miller. We actively seek to build
relationships and know each other as individuals. Together we
create an environment that is welcoming, caring, and trusting.
Innovation
(https://macmiller.com/425-business-magazine-mlab-feature/) - We
are committed to continuous, creative problem solving
(https://macmiller.com/multi-trade-rack-innovation/) . Innovation
is how we stay an industry leader. We always strive to challenge
and better ourselves.
Fun! (https://www.youtube.com/watch?v=UZx6e6RcArg) - Take the work
seriously, but never taking ourselves too seriously. It's possible
to be both serious professionals and good-natured people you enjoy
working with. We strive to be both.
Requirements
Service Coordination: This is where you come in.
We're looking for a level 1 Service Coordinator to support our
Commercial HVAC Technicians and Service Coordination team by field
incoming phone calls, assisting with coordinating day-to-day
operations. You would be a key member of our Service business,
responsible for the effective communication of all emergency
service and ongoing maintenance activities in an assigned
geographical area. This level of accountability involves strong,
collaborative communication with your customers, technicians, and
team mates to evaluate & juggle the workload in this fast-changing
environment. In return for achieving aggressive goals, you'll get
rewarded with more to own, a ton of growth opportunities, and more
freedom than you've probably ever had.---
Top 3 things to deliver in the first year to be a hero:
Technical Prowess- we are constantly navigating and toggling
through various systems/screens, you will need to field incoming
texts, calls, emails, IM's, switching gears quickly with a pleasant
manner under high pressure.
Effective Triage - Evaluate and prioritize work and service
requests on a continual basis and communicate with techs to provide
necessary information for each dispatch.
Organizational follow through - Monitor backlog of maintenance and
incomplete work in progress, maintain records and information of
all requests and dispatches, and be a good team player!
The Service Coordinator role reports to Karen Neuman - Lead Service
Coordinator on a collaborative team working on a variety of
projects and initiatives to support our growing business.
Your Background: What kind of person will thrive in this role?
You should have---
A track record of delivering excellent customer service even while
under pressure
A willingness to stick to a strict work and lunch time schedule
Ability to handle a large number of phone calls professionally
Knowledge of HVAC systems is nice but not required!
And everyone you work with should describe you as---
Great attitude and good team-player
Excellent in fast-paced, deadline-driven environments
Tech-savvy to easily get used to new computer systems and phone
systems
And you should be motivated by---
Empowering yourself to learn how to do something. If you need a ton
of handholding or a micro-manager boss, this is not the place for
you
Working in a lean, results-oriented environment
Having fun in a group environment and working as a cohesive unit
while also working independently
Benefits
Compensation: $21-$29 per hour
MacDonald-Miller Facility Solutions presently provides employee
coverage for:
Medical, dental, vision for employees---(coverage available for
dependents for shared premium).
401k retirement plan including Company matching.
Vacation and Sick Compensation (PTO), and Holiday Pay!
Disability income protection including short term and long term
disability.
Employee and dependent life insurance.
Wellness Program.
Employee Assistance Program.
Where you will work
Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188)
has easy access to the SeaTac International Airport, ample secured
parking, and newly renovated office facilities - not to mention
great views! Neighborhood amenities include an onsite deli,
restaurants, and convenient freeway/airport access.
Interested to learn more?
If you're ready for an adventure, and are interested in being
considered for this role, click apply to start the
conversation!
MacDonald-Miller Facility Solutions is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: MacDonald-Miller Facility Solutions, Seattle , Service Coordinator, Professions , Seattle, Washington
Click
here to apply!
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