ANCILLARY APPLICATIONS ANALYST
Company: UW Medicine IT Services
Location: Seattle
Posted on: May 28, 2023
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Job Description:
Req #: 222653 Department: UW MEDICINE IT SERVICES Appointing
Department Web Address: http://uwmits_hires.uwmedicine.org/ Job
Location: Harborview Medical Center, Remote/Hybrid, Seattle -
Downtown, UW Medical Center - Montlake, UW Medical Center -
Northwest Job Location Detail: HYBRID - Primarily remote, but
requires occasional trips to Seattle-area hospitals to solve
application issues. Posting Date: 05/18/2023 Closing Info: Open
Until Filled Salary: $7,480 - $9,180 per month Other Compensation:
Shift: First Shift Benefits: As an employee you will enjoy generous
benefits and work/life programs. For detailed information on
Benefits for this position, click here. A higher degree of
healthcare. All across UW Medicine, our employees collaborate to
perform the highest quality work with integrity and compassion and
to create a respectful, welcoming environment where every patient,
family, student and colleague is valued and honored. UW Medicine's
IT Services department has an outstanding opportunity for an
Ancillary Applications Analyst!In collaboration with UW Medicine IT
Services ('ITS') and under the general guidance of the Applications
Team Manager, the primary focus of the Applications Analyst 2,
Ancillary Applications position is to closely collaborate with
other Applications Team members and internal UW Medicine customers
to provide a service oriented, cross-functional, knowledgeable,
single point of technical leadership for application tools and
workflows.Primary areas of responsibility include, but are not
limited to:* Analyze customer business and technical requirements
and issues, recommending solutions.* Design, build, test, and
implement enhancements to meet functional requirements.* Provide
production support and ongoing system troubleshooting, maintenance,
monitoring, and training.* Manage projects, processes, and
documentation to support customer needs.RESPONSIBILITIESProactive
System Monitoring, Troubleshooting, and Maintenance (20%)* Perform
analysis and troubleshooting for application issues to meet
established Service Level Agreements. Work with user groups to
provide diagnostic assistance, resolution to questions and problem
direction.* Maintain issue tracking (both internally and with
vendor) and follow issue tracking policies and guidelines.* Provide
proactive status updates to management, customers, and
stakeholders.* Provide 24X7 user support of the assigned clinical
applications.* Resolve complex application and process problems and
change requests.Customer Relationships and Requirements (20%)* Meet
with customers to identify and analyze customer system requirements
for continuous improvements, set expectations, and escalate issues
as needed.* Develop and retain strong positive relationships with
constituents, engaging to ensure a thorough understanding of their
objectives and requirements.* Translate business requirements into
functional specifications in the definition of application user
interface, reports and processes.* Provide in person support to new
users during their go-live phase.* Consult with customers on change
requests, performing impact analysis, providing feedback and
solutions, drawing conclusions, and confirming priorities.Project
and Process Management (20%)* Prioritize tasks with guidance from
designated lead, supervisor, or project manager.* Track detailed
status of tasks and work with leads, project managers, and/or
supervisor should tasks vary from initial resource estimates.*
Successfully complete project tasks.* Provide regular project
status updates to leaders, customers, and stakeholders on progress
and obstacles. * Create project documentation, including monthly
status report to stakeholders and sponsors.Application Design,
Build and Implementation (15%)* Identify improvement opportunities
through analysis. * Provide consistent and timely IT service
deliverables using thorough analysis and thoughtful application of
technologies.* Work with other analysts, developers, customers and
vendors to elicit, analyze and document requirements.* Research,
troubleshoot and perform detailed analysis on customer inquiries
and anomalies to support issue resolution and decision making.*
Leverage best practices and documentation provided by the
vendor.Application Testing (10%)Test all scenarios conforming to
quality standards at the component/feature level, including:* Test
system changes and assists with development of test plans for
usability, performance, and adherence to standards.* Execute,
track, and report detailed results of application and system
testing.* Create and maintain application test scripts.*
Demonstrate, evaluate, and test prototype and production systems.*
Develop, schedule, and facilitate test plans for system and user
acceptance, build configuration, and application integration
testing.Documentation and Reporting (10%)* Evaluate and implement
management requests for information to generate reporting
requirements.* Design new workflows or application features to
support data collection.* Implement reporting solution to meet
customers' needs.* Partner with business stakeholders to define
data collection workflow; designing new workflows or application
features to support data collection. Develop new and maintain
existing application reports; update reporting criteria as
necessary with applicable application changes.* Document current
and proposed data flows within your primary application, between
applications, and other systems and interfaces.Other Duties (5%)*
Support training and education program as per training system
services level agreement. * Coordinate system information requests
and trouble reports, including flow, tracking and prioritization. *
Assist with development of security and confidentiality system
standards for applications to meet federal, state, CMS, and JCAHO
regulations.* Follow UW Applications build standards and change
control processes, with a focus on enterprise build and long-term
system maintenance.* Manage external vendor relationships and
agreements, including acting as primary contact for daily
operations, evaluating possible vendor solutions and systems
products, and managing and coordinating system or application
upgrades.REQUIREMENTSBachelor's Degree in Computer Science, Health
Information Systems, Math, Information Technology, Business
Administration, or related field or equivalent combination of
education/experience.2+ years recent healthcare or IT experience,
including:* 1+ years providing EHR systems application
maintenance/support.* Demonstrates a strong customer-oriented
mindset, with experience building relationships, setting
expectations, and collaborating across groups to ensure customers
receive top quality service. * 1+ year experience with
application/system configuration and implementation of clinical
information systems (and/or healthcare applications).* Experience
participating in defining customer requirements, translating them
into design specifications.* Experience assisting team members and
sharing knowledge, with exposure to mentoring others. Proficiency
with desktop computers and Office applications.DESIRED* Experience
as an Applications Analyst working with the Rauland Nurse Call
System (or equivalent) for 2+ years.* Previous experience in and
knowledge of academic healthcare systems and/or operational
environments.* Advanced degree (e.g., Master's, Doctorate, etc.).*
An understanding of departmental/clinical operations, workflow,
policies, and procedures.* Experience with operational workflow
design of clinical software.CONDITIONS OF EMPLOYMENTThis is an
Information Technology deadline-driven work environment.The
individual in this position is expected to work normal daytime
hours. The majority of work is performed in an office environment
during normal business hours; however, significant off-hours and
weekends may be needed to resolve problems and respond to
emergencies. This individual is expected to be available for
emergencies (business continuity/disaster recovery efforts) on a
24x7 basis as needed. Must coordinate projects without direct
supervisory authority.Must work within the constraints of multiple
technical environments.ITS provides services to all UW Medicine
organizations - HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM,
and ALNW. The individual in this position must learn many
organizational structures and cultures and continually foster
collaboration.Ability to communicate effectively in English, both
verbally and in writing.#monster REQUIREMENTS: See above. Committed
to attracting and retaining a diverse staff, the University of
Washington will honor your experiences, perspectives and unique
identity. Together, our community strives to create and maintain
working and learning environments that are inclusive, equitable and
welcoming. The University of Washington is an affirmative action
and equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, gender
expression, national origin, age, protected veteran or disabled
status, or genetic information. To request disability accommodation
in the application process, contact the Disability Services Office
at 206-543-6450 or dso@uw.edu. Applicants considered for this
position will be required to disclose if they are the subject of
any substantiated findings or current investigations related to
sexual misconduct at their current employment and past employment.
Disclosure is required under Washington state law. COVID-19
VACCINATION REQUIREMENT Employees of the University of Washington
are required to be fully vaccinated against COVID-19 unless a
medical or religious exemption is approved. Being fully vaccinated
means that an individual is at least two weeks past their final
dose of an authorized COVID-19 vaccine regimen. As a condition of
employment, newly hired employees will be required to provide proof
of their COVID-19 vaccination. View the Final candidate guide to
COVID-19 vaccination requirement webpage for information about the
medical or religious exemption process for final candidates.
PDN-993554d1-7132-4c47-b114-9a10e37f2b6f
Keywords: UW Medicine IT Services, Seattle , ANCILLARY APPLICATIONS ANALYST, Professions , Seattle, Washington
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