ANCILLARY APPLICATIONS ANALYST

Company: UW Medicine IT Services
Location: Seattle
Posted on: May 28, 2023

Job Description:

Req #: 222653 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/ Job Location: Harborview Medical Center, Remote/Hybrid, Seattle - Downtown, UW Medical Center - Montlake, UW Medical Center - Northwest Job Location Detail: HYBRID - Primarily remote, but requires occasional trips to Seattle-area hospitals to solve application issues. Posting Date: 05/18/2023 Closing Info: Open Until Filled Salary: $7,480 - $9,180 per month Other Compensation: Shift: First Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. A higher degree of healthcare. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. UW Medicine's IT Services department has an outstanding opportunity for an Ancillary Applications Analyst!In collaboration with UW Medicine IT Services ('ITS') and under the general guidance of the Applications Team Manager, the primary focus of the Applications Analyst 2, Ancillary Applications position is to closely collaborate with other Applications Team members and internal UW Medicine customers to provide a service oriented, cross-functional, knowledgeable, single point of technical leadership for application tools and workflows.Primary areas of responsibility include, but are not limited to:* Analyze customer business and technical requirements and issues, recommending solutions.* Design, build, test, and implement enhancements to meet functional requirements.* Provide production support and ongoing system troubleshooting, maintenance, monitoring, and training.* Manage projects, processes, and documentation to support customer needs.RESPONSIBILITIESProactive System Monitoring, Troubleshooting, and Maintenance (20%)* Perform analysis and troubleshooting for application issues to meet established Service Level Agreements. Work with user groups to provide diagnostic assistance, resolution to questions and problem direction.* Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.* Provide proactive status updates to management, customers, and stakeholders.* Provide 24X7 user support of the assigned clinical applications.* Resolve complex application and process problems and change requests.Customer Relationships and Requirements (20%)* Meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed.* Develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements.* Translate business requirements into functional specifications in the definition of application user interface, reports and processes.* Provide in person support to new users during their go-live phase.* Consult with customers on change requests, performing impact analysis, providing feedback and solutions, drawing conclusions, and confirming priorities.Project and Process Management (20%)* Prioritize tasks with guidance from designated lead, supervisor, or project manager.* Track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates.* Successfully complete project tasks.* Provide regular project status updates to leaders, customers, and stakeholders on progress and obstacles. * Create project documentation, including monthly status report to stakeholders and sponsors.Application Design, Build and Implementation (15%)* Identify improvement opportunities through analysis. * Provide consistent and timely IT service deliverables using thorough analysis and thoughtful application of technologies.* Work with other analysts, developers, customers and vendors to elicit, analyze and document requirements.* Research, troubleshoot and perform detailed analysis on customer inquiries and anomalies to support issue resolution and decision making.* Leverage best practices and documentation provided by the vendor.Application Testing (10%)Test all scenarios conforming to quality standards at the component/feature level, including:* Test system changes and assists with development of test plans for usability, performance, and adherence to standards.* Execute, track, and report detailed results of application and system testing.* Create and maintain application test scripts.* Demonstrate, evaluate, and test prototype and production systems.* Develop, schedule, and facilitate test plans for system and user acceptance, build configuration, and application integration testing.Documentation and Reporting (10%)* Evaluate and implement management requests for information to generate reporting requirements.* Design new workflows or application features to support data collection.* Implement reporting solution to meet customers' needs.* Partner with business stakeholders to define data collection workflow; designing new workflows or application features to support data collection. Develop new and maintain existing application reports; update reporting criteria as necessary with applicable application changes.* Document current and proposed data flows within your primary application, between applications, and other systems and interfaces.Other Duties (5%)* Support training and education program as per training system services level agreement. * Coordinate system information requests and trouble reports, including flow, tracking and prioritization. * Assist with development of security and confidentiality system standards for applications to meet federal, state, CMS, and JCAHO regulations.* Follow UW Applications build standards and change control processes, with a focus on enterprise build and long-term system maintenance.* Manage external vendor relationships and agreements, including acting as primary contact for daily operations, evaluating possible vendor solutions and systems products, and managing and coordinating system or application upgrades.REQUIREMENTSBachelor's Degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience.2+ years recent healthcare or IT experience, including:* 1+ years providing EHR systems application maintenance/support.* Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service. * 1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).* Experience participating in defining customer requirements, translating them into design specifications.* Experience assisting team members and sharing knowledge, with exposure to mentoring others. Proficiency with desktop computers and Office applications.DESIRED* Experience as an Applications Analyst working with the Rauland Nurse Call System (or equivalent) for 2+ years.* Previous experience in and knowledge of academic healthcare systems and/or operational environments.* Advanced degree (e.g., Master's, Doctorate, etc.).* An understanding of departmental/clinical operations, workflow, policies, and procedures.* Experience with operational workflow design of clinical software.CONDITIONS OF EMPLOYMENTThis is an Information Technology deadline-driven work environment.The individual in this position is expected to work normal daytime hours. The majority of work is performed in an office environment during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed. Must coordinate projects without direct supervisory authority.Must work within the constraints of multiple technical environments.ITS provides services to all UW Medicine organizations - HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.Ability to communicate effectively in English, both verbally and in writing.#monster REQUIREMENTS: See above. Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. COVID-19 VACCINATION REQUIREMENT Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates. PDN-993554d1-7132-4c47-b114-9a10e37f2b6f

Keywords: UW Medicine IT Services, Seattle , ANCILLARY APPLICATIONS ANALYST, Professions , Seattle, Washington