Fleet IT Support Specialist
Company: Lindblad Expeditions
Location: Seattle
Posted on: November 19, 2023
|
|
Job Description:
WHO WE ARELindblad Expeditions is the pioneer in the Expedition
Travel space, from taking the first citizen explorers to Antarctica
in 1966, to opening the Galapagos and Easter Island to tourism in
1967, to leading the first tourist expedition through the Northwest
Passage in 1984, to launching our innovative partnership with
National Geographic in 2004. Now taking nearly 25,000 guests per
year to some of the world's most remote and pristine locations on
our fleet of 16 ships, we do whatever it takes to ensure our guests
experience the "Exhilaration of Discovery".JOB SUMMARYResponsible
for providing technical assistance and support related to computer
systems, hardware, or software. Responds to queries, runs
diagnostic programs, isolates problem, and determines and
implements solution.ESSENTIAL DUTIESTo perform this job
successfully, the incumbent must be able to perform each essential
duty satisfactorily. Additional duties may be added or assigned at
any time.---Be the Primary point of contact for IT issues presented
by the ship crew---Provide remote technical assistance and support
for incoming queries and issues related to computer systems,
software, applications, and hardware that is onboard LEX
vessels.---Install, modify, and repair computer hardware and
software onboard LEX vessels.---Write training manuals.---Document
internal procedures.---Maintain inventory of all equipment,
software, and software licenses onboard LEX vessels---Assist with
purchasing of IT equipment---Prepare new hardware for deployment
onboard vessels---Work with Logistics to ensure hardware is
delivered to vessels in a timely manner---Work on special projects
assigned by the Fleet IT Director and Fleet IT
Superintendent---Travel to vessels for support as needed---Adhere
to company policies in the performance of daily activities---Be
able to participate in on-call rotation---Work with vendors to line
up support and service calls as neededGENERAL
QUALIFICATIONSEducation/Experience---Tech savvy with working
knowledge of office software products, databases, networking, and
remote-control software.---Good understanding of computer systems,
mobile devices, and other tech products.---Ability to diagnose,
troubleshoot, and resolve technical issues---Proficiency in
English.---Excellent communication skills.---Excellent writing
skills.---Customer-oriented and cool-tempered.---Strong sense of
discretion & confidentiality required.---Good diagnostic
skills---Possess a passport and be able to travel internationally
as needed---Be able to travel domestically as
neededSKILLSFamiliarity with Windows and Mac operating systems and
understanding of networking technologies. Strong skills in time
management, handling multiple tasks, setting priorities, and
meeting deadlines. The ability to work independently as well as
with others in a team environment. Other requirements
include:---Familiarity with Microsoft Windows.---Familiarity with
Active Directory.---Microsoft Office Suite---Understanding of
anti-virus and policies connected with AV tools.---Familiarity with
remote support---Some experience with phone systems - Mitel
preferred---Application Support ExperienceOther
Skills/Abilities---Strong skills in organization, time management,
handling multiple tasks, setting priorities, and meeting
deadlines.---Proficient computer skills in the Windows operating
system, including both word-processing and spreadsheet
applications.---The ability to be proactive and work independently
as well as with others in a team environment.---Willingness to
learn---Creative problem solving---Team playerThis position is
eligible for an annual bonus opportunity.OUR BENEFITS--- Travel
benefits for employees and their family--- Voyage of Discovery
trips for employees to travel as guests--- Health insurance
including Medical, Dental, Vision--- 401(k) plan with employer
match--- Long-Term Disability, Life & AD&D Insurance---
Flexible Spending Account (FSA) to be used for out-of-pocket
medical and dependent care--- Pre-Tax Commuter Benefit--- 7-8 Paid
Holidays--- 2-3 Floating Holiday Options (pro-rated per start
date)--- Up to 15 days of vacation (pro-rated per anniversary
year)--- Parental Leave--- Sick/personal days per city & state
ordinance--- Pet Insurance discountCommunication SkillsUsing the
English language, this person must have the ability to read, write,
and comprehend policies, legal guidelines, correspondence, and
memos. Must also possess the ability to effectively
communicate-both in writing and orally-with a professional
demeanor.PHYSICAL DEMANDSWhile performing the duties of this job,
the employee is frequently required to sit, talk and hear. The
employee will also be required to write and type. The employee is
occasionally required to stand, walk, and reach with hands and
arms.COMPENSATION STATEMENTLindblad Expeditions determines the pay
for positions using local, national, and industry-specific survey
data. We evaluate external equity and the cost of labor/prevailing
wage index in the relative marketplace for jobs directly comparable
to jobs within our company. Our posted salary range is based on
national data and may be refined for a candidate's region/town/cost
of living.For new hires, we strive to make competitive offers
allowing the new employee room for future growth. Salaries will be
based on the applicant's location, level of experience, education,
and specialized knowledge and skills. An employee/candidate with a
stronger skill set will receive higher pay.EQUAL OPPORTUNITY
EMPLOYER STATEMENTAt Lindblad Expeditions, we simply could not do
our work without the diverse kaleidoscope of humanity that creates
and delivers our remarkable offerings across the planet. As a
Company that respects and celebrates the inherent diversity in the
places we explore, we recognize the need to mirror that same
diversity and all the interconnected perspectives within our
organization. We are committed to building a community of different
genders, races, ages, sexual orientations, chosen identities, and
countries of origin where every person brings their whole self to
work and whose skills, talents, and abilities are valued. We
believe we can explore further and in a more meaningful way by
actively creating a more diverse and inclusive organization where
everyone feels they belong.Lindblad Expeditions is an equal
opportunity employer. Individuals seeking employment at Lindblad
Expeditions are considered without regard to race, sex, color,
religion, national origin, age, disability, genetics, marital
status, pregnancy, unemployment status, sexual orientation,
citizenship status, or veteran status.
Keywords: Lindblad Expeditions, Seattle , Fleet IT Support Specialist, Professions , Seattle, Washington
Click
here to apply!
|