HVAC Service Operations Coordinator

Company: Johnson Controls International
Location: Bothell
Posted on: September 28, 2024

Job Description:

About the RoleWe are seeking a highly skilled HVAC Service Operations Coordinator to join our team at Johnson Controls International. As a key member of our service operations team, you will play a critical role in ensuring the timely completion of preventative maintenance and aligning with monthly forecasting goals.Key Responsibilities

• Receive and schedule customer calls for service, managing the schedule of assigned technicians and mechanics.
• Ensure that the schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
• Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.
• Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
• Communicate the action plan and services to be provided directly to the customer.
• Ensure work has been performed to the customer's expectations and perform follow-up with the customer, as needed.
• Answer any customer inquiries and resolve or escalate customer issues, as appropriate.
• Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Schedule Service Visits - on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Auto SR quotes.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meeting.
• Service + rewards.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.Requirements
  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.
  • Prior Dispatch experience.Preferred Qualifications
    • Associates degree preferred.
    • Experience and/or basic project accounting or costing principles is desired.What We OfferWe offer a competitive hourly range of $26-$32, with a benefits package that includes medical/dental/vision insurance, health savings account, life insurance, 401(k) savings plan with company match, short-term and long-term disability, employee assistance program, wellness program, and more.Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

Keywords: Johnson Controls International, Seattle , HVAC Service Operations Coordinator, Professions , Bothell, Washington