SeattleRecruiter
the smart solution for Seattle jobs

Business Operations Specialist-Driver Experience

Company: Amazon
Location: Seattle
Posted on: July 12, 2018

Job Description:

Job Description







At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for a dynamic, organized and process oriented individuals to support Amazon Flex Service Level Standards. This role focuses on preserving the driver and customer experience by managing delivery service level standards enforcement, continuously looking for process improvement opportunities and areas of communication or knowledge gaps.

The Primary Responsibilities of a Specialist-Driver Experience include (but are not limited to):

  • Deep dive for root cause, investigate issues, resolve escalations initiated by delivery partners /customers by engaging with the appropriate business owners
  • Review and action on feedback/issues/escalations from the delivery partner network
  • Review and action on processes to maintain service level standards with the highest quality
  • Drive improvement of existing processes and content by escalating possible issues (gaps in training content, troubleshooting for participants, unanticipated questions)
  • Document new processes and policies/updated existing processes and policies to continue to close knowledge and communication gaps for both Drivers and CSA
    The ideal candidate will have the following attributes:

    Excellent communication skills
    • Comfortable and willing to present a case in front of a group as well as one-on-one with individuals
    • Able to give and receive feedback effectively
    • Is an active listener
    • Able to disagree and provide insight into barriers
      Customer Obsessed
      • Vocally advocates for the customer
      • Always meets time commitments and deadlines, is goal oriented
      • Checks and tests for understanding
      • Gives insight to managers
      • Works hard for the success of others, constantly remains "customer obsessed
        Thrives in Ambiguity
        • Flexible with schedules
        • Flexible in changing processes and fast paced environment
        • Able to change/shift priorities as business needs change
















          Basic Qualifications









          • Bachelor's degree
          • Excellent communication skills ' Verbal and Written
          • Demonstrated ability to work in a team in a very dynamic environment
          • Experienced with Microsoft Excel
          • Experience writing process documentation
          • Willingness to work various shifts
          • Demonstrated communication skills and editing for the purpose of knowledge transfer
          • Excellent coordination, project management, and organization skills
          • Should be comfortable with a multi-tasking, high-energy environment. Should be creative and analytical problem solver with a passion to provide excellent customer service















            Preferred Qualifications









            • Tableau or SQL experience a plus
            • Experience handling executive escalations
            • Experience doing deep dive/root cause analysis

              Amazon is an Equal Opportunity-Affirmative Action Employer ' Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.






              Apply Now at Amazon

              Keywords: Amazon, Seattle, Business Operations Specialist-Driver Experience, Professions, Seattle, Washington

              Click here to apply!

              Didn't find what you're looking for? Search again!


              I'm looking for
              in category
              within


Other Professions Jobs


Lyft Driver (No Experience Needed) - Earn $2,000 your first
Description: Join Employer Today - Applications Now Open Earn a 500 Sign-up Bonus plus Tips. Be Your Own Boss -- Set Your Own Hours -- Drivers Earn Tips What is Employer Employer matches drivers with passengers (more...)
Company: Lyft
Location: Silverdale
Posted on: 07/18/2018

Sr. Accounting Analyst, Financial Reporting
Description: Sr.--Accounting Analyst, Financial Reporting br br We are a growing and dynamic organization where you--will have the opportunity to play an integral role as a Sr. Accounting Analyst,--Financial Reporting (more...)
Company: Omeros
Location: Seattle
Posted on: 07/18/2018

Shuttle Drivers - Drive with Lyft During Off Hours - Make up to $23/hr
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Lynnwood
Posted on: 07/18/2018


Lyft Driver (No Experience Needed) - Earn $2,000 your first
Description: Join Employer Today - Applications Now Open Earn a 500 Sign-up Bonus plus Tips. Be Your Own Boss -- Set Your Own Hours -- Drivers Earn Tips What is Employer Employer matches drivers with passengers (more...)
Company: Lyft
Location: Seattle
Posted on: 07/18/2018

CDL A Refrigerated Company Truck Drivers Needed -?? 2500-2800 Miles/Week - Great Benefits!
Description: At Lessors, we believe in providing drivers with trucking careers that promote a healthy and positive work environment. As a carrier who is dedicated to driver success, with a management team that is (more...)
Company: Lessors Inc
Location: Renton
Posted on: 07/18/2018

Warehouse workers drive for LYFT during off hours make up to 23hr
Description: Warehouse Workers Drive For
Company: Lyft
Location: Silverdale
Posted on: 07/18/2018

Join Lyft - Drivers Keep 100% of Tips - Get Paid Same Day
Description: Join Employer Today - Applications Now Open Earn a 500 Sign-up Bonus plus Tips. Be Your Own Boss -- Set Your Own Hours -- Drivers Earn Tips What is Employer Employer matches drivers with passengers (more...)
Company: Lyft
Location: Carnation
Posted on: 07/18/2018

Warehouse Associate / Back-Up Driver
Description: Employer.Warehouse Associate / Back-Up DriverCompetitive starting wage 16 - 16.50 to startKent, WAJoin the Leading Manufacturer and Distributor of Custom Framing Products--Our Company:Join the World's--Leading (more...)
Company: Larson-Juhl, LLC
Location: Kent
Posted on: 07/18/2018

Warehouse workers drive for LYFT during off hours make up to 23hr
Description: Warehouse Workers Drive For
Company: Lyft
Location: Carnation
Posted on: 07/18/2018

CDL-A Owner Operator Driver
Description: IT'S TIME TO JOIN THE WINNING TEAM, ROLL WITH US GET ROLLING.GET PAID.GET HOME.EVERY NIGHT 25 TACOMA OWNER OPERATORS NEEDED br OWNER OPERATORS NEEDED NOW TO SERVICE br NEW HIGH VOLUME LOCAL ACCOUNT (more...)
Company: RoadOne Intermodal Logistics
Location: Bremerton
Posted on: 07/18/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Washington jobs by following @recnetWA on Twitter!

Seattle RSS job feeds