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Facility Technical Specialist

Company: Another Source
Location: Bellevue
Posted on: September 15, 2019

Job Description:

Another Source's client, McKinstry, is recruiting a Facility Technical Specialist to join their team. At McKinstry, were proud to be a collective group of innovators and problem solvers, builders and engineers, mentors and students. We strive to create an engaging work environment that empowers you to do the work you are passionate about. We believe deeply that energy and facility services, engineering and construction are revolutionizing the built environment and if youre driven by our mission to transform ideas into meaningful relationships and together, build a thriving planet, McKinstry may be the place for you. Total collaboration and a diverse, employee-centric work experience are what we can provide you. Integrated delivery and true consultative partnership is what you will help us provide for our clients. Our culture is what differentiates us and because of this, we seek exceptional talent that believes what we believe. Is This Job for Me? The Remote Operation Center Facility Technical Specialist performs system monitoring and maintenance of building control platforms. Duties include adjustments and troubleshooting of multiple direct digital-controlled building automation systems. This position is responsible for monitoring, troubleshooting, modifying and calibrating control system functions. Specialists are responsible for responding to technical and mechanical problems remotely and determining route cause analysis. What Are the Details? Main Duties Responsibilities Technical Support Assist in development of designs and strategies necessary to maximize the impact of remote monitoring solutions to clients and facilities. Strong technology software system troubleshooting skills Collect and analyze building data and equipment diagnostics via remote technologies and software. A thorough understanding of HVAC sequence and operations within a facility. Knowledge of HVAC DDC controls application and theory. Assist in the implementation of technology solutions that enhance monitoring efficiencies. Read and intrpret detailed building plans, drawings, data and schematics. Perform functions and tasks as necessary and as determined unit manager for the daily operations. Process and manage work order assignments from InfoCentre. Perform daily checks and verifications of technologies and systems necessary for ROC services. Communicate with internal departments, personnel and customers to resolve problems and expedite work. Assist as necessary in the development and testing of standard operating procedures for facilities as it pertains to ROC deliverables and impacts. Provide technical representation to clients to ensure service level expectations are met. Monitor email or other means, for requests from customers, support for facilities maintenance personnel and support for service technicians. Investigate and resolve complaints and answer questions from customers regarding services and procedures. Prioritize work, meet deadlines, handle multiple assignments, and maintain attention to accuracy and detail. Prepare, maintain, and submit reports and records, such as issue resolution and status reports, and keep accurate records of discussions or correspondence with customers. Provide positive customer service, judgment and problem solving skills to meet client needs. Provide technical representation to McKinstry Essention facility operations team, remaining involved as necessary to ensure client operational needs are met and sustained. Participate in the after-hours rotation for customer and service support. What Will Make You Successful? Must have demonstrated proficiency for all the responsibilities of a Facility Technical Specialist I. High school diploma or GED required or equivalent work experience required. Two (2) years in a technical support role such as IT help desk or tier II troubleshooting position required. Two (2) years of technical education and/or experience with building automation systems required. Knowledge of HVAC, plumbing systems and electrical equipment required. Previous work experience on a facilities site preferred. Technical degree, from applicable trade school or university preferred. Working knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, Outlook required; working knowledge of SharePoint preferred. This position also requires: Ability and willingness to travel regionally. Travel on occasion to assist in the setup, implementation, and maintenance of Remote Operating Center client sites. On call duty requires 24 x 7 availability when scheduled. (As part of your on call duty which is a one week each month you receive OT as well as $200 bonus each week you are on call) Must be able to sit for extended periods of time. The McKinstry groups of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. Another Source works with their clients, on a retained project basis, to maximize the recruiting process. To learn more about Another Source visit www.anothersource.com

Keywords: Another Source, Seattle , Facility Technical Specialist, Professions , Bellevue, Washington

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