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Electrical Applications Technician

Company: Heatcon Composite Systems
Location: Seattle
Posted on: November 11, 2019

Job Description:

HEATCON Composite Systems has been involved in the support of advanced composite repairs since 1981. For over 35 years, we've committed our time and product development to improving composite repair processes. As a leading global manufacturer and supplier of aerospace composite repair equipment, we provide a full range of hot bonders, accessories, technical and training services, and materials for the repair of composite structures.
The Technical Applications Specialist will promote Heatcon's industrial division products and services by taking customer inquiries to first level design and quote stage. Support assigned outside sales and customer service representatives to maintain and expand the customer account base and to identify, contact, and secure profitable business relationships.
--- Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide technical application assistance and quoting for the customer through effective teamwork with sales to ensure excellent customer follow-through and service.
  • Support the development of accounts through excellent customer support and promotion of Heatcon's industrial division products and capabilities.
  • Effectively communicate results of technical development activities
  • Work with external customers and internal departments in an effort to maximize the customer experience and resolve service related issues or challenges as they may arise.
  • Provide customer support activities including, following suitable training and diagnosis of equipment issues.
  • Maintain working knowledge of related product lines, both new and existing.
  • Support business opportunities/projects through cross-functional teams (supporting development, execution, managing schedules, and driving internal communication).
  • Assist in establishing and maintaining excellent customer service and consistent Company image throughout product lines, promotional materials, and events to maintain differentiation from our competitors.
  • Perform data entry into the CRM and MRP/ERP systems.
    Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Education and/or Experience
    • Associate's degree (A.A. or A.S.) or equivalent combination of education, training, and experience.
    • Three (3) to five (5) years of experience within the electrical application industry.
    • Two (2) to four (4) years of technical inside sales experience.
    • A working understanding of mechanical and electrical design concepts is required
    • Aptitude for electromechanical equipment diagnosis and minor repair.
    • Basic understanding of marketing and selling concepts and strategies.
    • Strong written and verbal communication skills and presentation skills with the ability to communicate with a diverse population of internal and external customers.
    • Proficient with a personal computer, word processing programs, spreadsheets, presentation software, ERP/MRP systems, and ability to type.
      Preferred Education and/or Experience
      • Strong technical competence or experience in mechanical, electrical and heating product design and application.
      • Prior inside sales experience in an industrial manufacturing firm.
      • Prior technical education and/or training.
      • Prior experience with Epicor ERP system.
        TravelThis position will require travel flexibility. Travel may include some out-of-the-area and overnight travel.

Keywords: Heatcon Composite Systems, Seattle , Electrical Applications Technician, Professions , Seattle, Washington

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