Spa Desk Agent

Company: French Lick Resort
Location: Seattle
Posted on: January 17, 2020

Job Description:

Why you will enjoy this job The Midwest's Premier Resort Destination French Lick Resort, named America's Best Historic Resort by Historic Hotels of America, features two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. The French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or excitement. An easy drive from Indianapolis and Louisville, this upscale destination features championship golf courses, world-class spas, Vegas-style gaming, horseback riding and activities for kids. The Spa Desk Agent is responsible for day to day operations of desk including setting appointments, working Micros, answering questions, creating gift certificates and ensuring cleanliness of spa and locker room. All duties are to be performed within the guidelines of the Resort's policies and procedures, Internal Control Standards and objectives. Responsibilities for this Position Answers spa desk phones. Sets appointments for guests and clients Ensures clients fill out intake forms. Uses micros to ring up sales and keep track of bank. Produces retail sales. Processes gift cards. Answers questions on spa treatments Keeps desk area neat. Keeps locker room neat. May create the player accounts within our system and issue player cards in conjunction with the Resort's loyalty program. Reports all issues and concerns to Spa coordinator. Performs other related reasonable duties capable of being performed as requested by Management. Requirements Must be a citizen of this country or possess a valid work permit. Must be able to obtain and retain a valid gaming license. Must be a minimum of 21 years of age upon employment. Previous related employment experience. Must have ability to write routine correspondence and speak effectively to the public, employees and customers. Must have the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.Technical Requirements: Must be willing to work a variety of day/night and weekend shifts. Must be able to read, write and speak English. Requires strong organizational skills. Must be able to work independently. Able to be on your feet for long periods of time. Excellent people skills. At least 21 years of age. Meet/exceed customer expectations. Computer experience required. Computer experience strongly desired. Must meet or exceed the team expectations.Educational Requirements: High School degree or equivalent. Compensation Hours Part Time Benefits Free Parking Meals Matching 401-k Profit Sharing We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class. EOE/AA

Keywords: French Lick Resort, Seattle , Spa Desk Agent, Sales , Seattle, Washington