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Sales Engineer (Healthcare)

Company: Reputation.com
Location: Seattle
Posted on: January 12, 2021

Job Description:

DescriptionAbout Reputation.com:Reputation.com is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints.We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation.com is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second placeSpeaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2---s Summer 2020 report.Reputation.com has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power, Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation.com's credibility in the industry and provide new opportunities for innovation."It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren BuffettWhy Work at Reputation.com?We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.Who thrives at Reputation.com? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.Job Summary:As a Solution Engineer, you will help prospective healthcare clients understand the impact Reputation Experience Management can have on their businesses. Everything from enhancing their ability to be found via SEO strategies to being able to manage the feedback, both directly solicited as well as unsolicited feedback ---in the wild---. You will conduct discovery sessions with prospects to understand what they do today as well as expose them to the way ---things can be--- by utilizing Reputation.com---s powerful platform. You will deliver compelling demos and become the technical expert on product features and their associated value. A successful candidate for this job will have a strong understanding of one or more of the following: Patient/Consumer Experience and Digital Marketing strategies within large healthcare organizations, Google search ranking strategies, familiarity with Google My Business listings, Survey tools, and Social tools, i.e. Facebook, Twitter, Instagram, etc. He/she will possess a strong self-starting, proactive mentality and excellent verbal and written communication skills. You will be working with a rapidly changing technical platform and you will be handling complex issues. The successful candidate will be able to effectively listen to prospects in sales demo situations and they will be able to communicate the value of the Reputation.com brand.Responsibilities:Collaborate with sales teams to navigate and understand complex healthcare organization requirements.Prepare and deliver technical presentations/demos explaining the product to prospective customers.Establish relationships with new accounts through calls, demonstrations, and potential pilots/POCs.Gain customer acceptance by demonstrating the added value of the Rep.com platform to be able to reduce cost and/or provide operational improvements.Contribute to Solution Engineering effectiveness by contributing to the establishment of tools and best practices to be shared across the SE team.Set and achieve sales goals and quotas.Provide insights and recommendations along with effective presentation skills, ability to deliver a technical/functional pitch to C-suites.Excellent communication and leadership skills.Additional duties as assigned.Qualifications:2 years--- experience as a pre-sales engineer.Healthcare specific experience, working with large healthcare systems, medical groups and/or payers.Experience working with or on a team focused on Patient Experience and/or Digital Marketing.Bachelor---s degree in Computer Science or related equivalent practical experience.Experience as a technical sales engineer in a cloud computing environment or equivalent experience in a customer-facing role (including work on a professional services or systems engineering team).Experience with Google Search, Google Seller Ratings, Survey and Social Tools, Analytics.More on Reputation.com:The majority of consumers --- 90% --- say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen, and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:Monitor, request and respond to online reviewsImprove star ratings and search result rankingsAudit and maintain business listings and location directories across the webManage social media engagement and advertisingMake operational changes to improve customer experienceMaximize customer retention and revenueReputation.com is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applicants only - Recruiting agencies do not contact.Job SummaryID: 2C039B399FDepartment: SalesType: full time

Keywords: Reputation.com, Seattle , Sales Engineer (Healthcare), Sales , Seattle, Washington

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