Sales Engineer (Healthcare)
Company: Reputation.com
Location: Seattle
Posted on: January 12, 2021
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Job Description:
DescriptionAbout Reputation.com:Reputation.com is the undisputed
leader in reputation experience management and consistently
delivers innovative, customer-driven solutions to household brands
such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser
Permanente. Our SaaS-based platform and patented Reputation Score
helps marketers, operations and customer experience professionals
improve their reputation by managing tens of millions of reviews
and interactions across hundreds of thousands of customer
touchpoints.We now live in a feedback economy, where the customer's
voice is paramount, and every online review could make or break a
business. Reputation.com is hyper-focused on unlocking the power of
customer feedback to improve business reputation and drive growth.
We innovate with a purpose and are obsessed with big data - it's at
the core of everything we do.Our focus on people extends beyond our
customers to our employees, who are our most valuable asset. We are
a gritty and passionate bunch - best defined by the belief that
diversity is a business essential, promises matter, and
philanthropy is the foundation for a built to last organization. We
cultivate a culture where being a straight shooter is celebrated,
and personal hustle is vital to our collective success. There is no
prize for second placeSpeaking of employee hustle - the company was
recently named to the 2020 Inc. 5000 list, Inc. magazine's annual
ranking of America's fastest-growing private companies, for the
second year in a row. We were also ranked No. 1 in Enterprise
Online Reputation Management in G2---s Summer 2020
report.Reputation.com has over 250 integration partners and has
forged strategic alliances with marquee-name brands, including
Google, Facebook, JD Power, Amazon.com, and Web.com. Altogether,
these partnerships amplify Reputation.com's credibility in the
industry and provide new opportunities for innovation."It takes 20
years to build a reputation and five minutes to ruin it. If you
think about that, you'll do things differently." Warren BuffettWhy
Work at Reputation.com?We are an innovation engine with 31
technology patents, ranked in the top three of all competitors.Our
customer-centric focus has led to a nearly 200% revenue growth from
2016 to 2019.The platform is used by three of the top five
automotive OEMs and 16,000 auto dealerships, more than 250
healthcare systems, and over 100 leading property management
firms.We've raised over $117 million in funding from the same
A-list venture capital firms that backed Google, Microsoft, and
Intuit.Our executive management team is diverse and committed to
building a performance-based culture where excellence is rewarded
and careers are developed.Who thrives at Reputation.com? Managers
who embody a player-coach mentality. Employees who value teamwork
and cross-functional collaboration. People who emphasize
perseverance and hustle over quick wins and luck.Job Summary:As a
Solution Engineer, you will help prospective healthcare clients
understand the impact Reputation Experience Management can have on
their businesses. Everything from enhancing their ability to be
found via SEO strategies to being able to manage the feedback, both
directly solicited as well as unsolicited feedback ---in the
wild---. You will conduct discovery sessions with prospects to
understand what they do today as well as expose them to the way
---things can be--- by utilizing Reputation.com---s powerful
platform. You will deliver compelling demos and become the
technical expert on product features and their associated value. A
successful candidate for this job will have a strong understanding
of one or more of the following: Patient/Consumer Experience and
Digital Marketing strategies within large healthcare organizations,
Google search ranking strategies, familiarity with Google My
Business listings, Survey tools, and Social tools, i.e. Facebook,
Twitter, Instagram, etc. He/she will possess a strong
self-starting, proactive mentality and excellent verbal and written
communication skills. You will be working with a rapidly changing
technical platform and you will be handling complex issues. The
successful candidate will be able to effectively listen to
prospects in sales demo situations and they will be able to
communicate the value of the Reputation.com
brand.Responsibilities:Collaborate with sales teams to navigate and
understand complex healthcare organization requirements.Prepare and
deliver technical presentations/demos explaining the product to
prospective customers.Establish relationships with new accounts
through calls, demonstrations, and potential pilots/POCs.Gain
customer acceptance by demonstrating the added value of the Rep.com
platform to be able to reduce cost and/or provide operational
improvements.Contribute to Solution Engineering effectiveness by
contributing to the establishment of tools and best practices to be
shared across the SE team.Set and achieve sales goals and
quotas.Provide insights and recommendations along with effective
presentation skills, ability to deliver a technical/functional
pitch to C-suites.Excellent communication and leadership
skills.Additional duties as assigned.Qualifications:2 years---
experience as a pre-sales engineer.Healthcare specific experience,
working with large healthcare systems, medical groups and/or
payers.Experience working with or on a team focused on Patient
Experience and/or Digital Marketing.Bachelor---s degree in Computer
Science or related equivalent practical experience.Experience as a
technical sales engineer in a cloud computing environment or
equivalent experience in a customer-facing role (including work on
a professional services or systems engineering team).Experience
with Google Search, Google Seller Ratings, Survey and Social Tools,
Analytics.More on Reputation.com:The majority of consumers --- 90%
--- say online reviews influence their purchasing decisions. Yet
marketing departments are at the mercy of third-party algorithms
they don't control, and no amount of marketing spend can offset the
negative impact of a weak online reputation.Our Reputation Score,
much like the consumer FICO score, is an indispensable index for
every business, and the accurate measure of how a company can get
found, get chosen, and get better. Global companies across
industries such as Healthcare, Automotive, Retail Services,
Property Management, Financial Services, Storage, and more use our
platform to:Monitor, request and respond to online reviewsImprove
star ratings and search result rankingsAudit and maintain business
listings and location directories across the webManage social media
engagement and advertisingMake operational changes to improve
customer experienceMaximize customer retention and
revenueReputation.com is a World Economic Forum Global Growth
Company funded by top-tier venture capital firms such as Kleiner
Perkins, Bessemer Venture Partners, Ascension Ventures, August
Capital, Heritage Group, and Icon Ventures.We are an equal
opportunity employer and value diversity at our company. We do not
discriminate based on race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or
disability status.Applicants only - Recruiting agencies do not
contact.Job SummaryID: 2C039B399FDepartment: SalesType: full
time
Keywords: Reputation.com, Seattle , Sales Engineer (Healthcare), Sales , Seattle, Washington
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