Customer Service Representative

Company: Kforce Finance and Accounting
Location: Issaquah
Posted on: April 9, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a Customer Service Representative in Issaquah, WA. Summary: For this role we are seeking 3 individuals (2 x US, 1 x EMEA) to liaise with customers and sales individuals across the globe to execute a significant and highly visible project. We are looking for candidates with excellent communication skills, able to work quickly and effectively to deliver on a fast-paced project. You will be structured, organized, and have extemporary co-ordination skills. Experience as an escalation specialist, financial understanding and analysis skills are an advantage. This initial project assignment is expected to run for at least 9 months. This role is 100% remote/from home and can be located anywhere in the US/Countries across EMEA (Europe, Middle East and Africa). Responsibilities: Customer/Seller Engagement: * Lead with empathy and understanding, while executing effectively on the engagement requirements* Manage expectations and work to resolve challenges partnering with company field sellers and stakeholdersStructured and Organized: * Carefully track execution against project deliverables, updating relevant stakeholders throughout* Be thorough and tenacious in a fast-paced environment where you will be managing multiple concurrent prioritiesAdaptable and Team Focused: * Adaptable to cultural differences while working with customers and field sellers located in countries all across the world* Be a part of a large project team, acting as a team player supporting the others on the project to be successful togetherJob Requirements:REQUIREMENTS:* University degree in a related field* 3 -5 years of IT experience* Extemporary communication skills (both written and verbal)* Ability to lead and manage customer facing discussions with senior stakeholders* Strong presentation and facilitation skills* Strong interpersonal skills; Customer-centric attitude; Ability to deal with cultural diversity* Proven team player* Project delivery experience* Basic analytical skills utilizing Excel* Escalation specialist background an advantage* Financial processes experience an advantage* Some understanding of company technologies and customer engagement model an advantage* Able to work 100% from home utilizing Microsoft TeamsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Finance and Accounting, Seattle , Customer Service Representative, Sales , Issaquah, Washington