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Customer Service Representative

Company: MSI
Location: Seattle
Posted on: May 6, 2021

Job Description:

To perform this job successfully, the individual must be able to do the following:

  • Effective and efficient handling of customer transactions.
  • Accurately record and maintain customer contact information and details.
  • Build and maintain company customer relationships.
  • Answer inbound service calls and make outboundservice calls.
  • Consistent following up on promises and commitments in a timely manner with customers.
  • Track stock levels to ensure customer orders are handled effectively.
  • Assist customers in determining order requirements or services.
  • Appropriately identify and escalate customer issues.
  • Quote prices and credit terms, and prepare sales orders for customers.
  • Complete sales transactions and processing of payments.
  • Schedule trucking and delivery of material to customer, based on delivery schedule.
  • Create shipping order and packing list.
  • Troubleshoot customer issues during delivery process.
  • Partners with Sales Representative to keep account transactions and literature up to date.
  • Practice Customer focus, collaboration, and communication with team
  • Retains up to date knowledge of company products
  • Performs additional duties as required and or requested. Additionally the candidate must meet the following education and experience requirements:
    • Excellent oral and written English language communication skills
    • Provide high level of customer service
    • Good organizational skills
    • Proven ability to handle multiple tasks at once.
    • Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
    • Intermediate skills in MS Outlook, Word and Excel
    • Must be bilingual (English/Spanish) EDUCATION and/or EXPERIENCE:
      • High School Education Required
      • Minimum 2 years' customer service experience
      • Some college work completed preferred

Keywords: MSI, Seattle , Customer Service Representative, Sales , Seattle, Washington

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