Guest Services Agent - Residence Inn - Seattle (Seattle, WA)
Company: Residence Inn Seattle
Posted on: November 19, 2021
Experience Seattle's unique, creative energy from our brand new
hotel. Built from the ground up and designed with style, comfort
and added amenities, this hotel merges functionality with an urban
lifestyle. Maximize your extended stay in our apartment-style
suites, with the convenience of a fully equipped kitchen. After an
active day of work or adventure in the Pacific Northwest mountains,
kick back with friends while enjoying a cold craft beer and local
cuisine at our lobby bar. Every morning, fuel up for the day ahead
with our complimentary hot breakfast featuring the nation's best
Coffee selection, then check the latest headlines via our free
property-wide Wi-Fi. In-between meetings or outdoor adventures,
work up a sweat at our fitness center with state of the art
equipment. Our hotel offers 4 well-appointed event rooms ideal for
social events and professional meetings. Book your stay today and
discover the Emerald City at the Residence Inn Seattle
Join our team and receive a $500.00 sign-on bonus!
Guest Service Agent
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Provide Distinguished Hospitality that aligns with the pillars our
-Operate reservation, property management and credit card systems,
following all safety and security procedures.
-Maintain accurate cash sheet. Responsible for cash drawer
-Operate phone system and disperse calls as required by your shift.
Take guest messages and faxes with accuracy, always noting the date
and time of message.
-Know emergency procedures and how to respond.
-Never say a guest's room number or personal information out
-Be knowledgeable of hotel promotions.
-Know daily room rate, room types, hotel amenities, and local
attractions, shops and restaurants.
-Complete daily reports, audits correspondences etc. as required by
-Keep lobby and office area clean at all times,
-Set wake-up calls as dictated by your shift.
-Lock and secure area if leaving the front desk.
-Create incident reports for guest injuries / issues when
-Ensure all calls are answered timely and in a "scripted"
-Take and record reservations with accuracy. Confirm as
-Resolve guest complaints to exceed expectations.
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance, hygiene and
grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties of
Keywords: Residence Inn Seattle, Seattle , Guest Services Agent - Residence Inn - Seattle (Seattle, WA), Sales , Seattle, Washington
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