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Guest Services Agent - Residence Inn - Seattle (Seattle, WA)

Company: Residence Inn Seattle
Location: Seattle
Posted on: November 19, 2021

Job Description:

About us

Experience Seattle's unique, creative energy from our brand new hotel. Built from the ground up and designed with style, comfort and added amenities, this hotel merges functionality with an urban lifestyle. Maximize your extended stay in our apartment-style suites, with the convenience of a fully equipped kitchen. After an active day of work or adventure in the Pacific Northwest mountains, kick back with friends while enjoying a cold craft beer and local cuisine at our lobby bar. Every morning, fuel up for the day ahead with our complimentary hot breakfast featuring the nation's best Coffee selection, then check the latest headlines via our free property-wide Wi-Fi. In-between meetings or outdoor adventures, work up a sweat at our fitness center with state of the art equipment. Our hotel offers 4 well-appointed event rooms ideal for social events and professional meetings. Book your stay today and discover the Emerald City at the Residence Inn Seattle Downtown.

Join our team and receive a $500.00 sign-on bonus!

Guest Service Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES:


-Provide Distinguished Hospitality that aligns with the pillars our mission statement.
-Operate reservation, property management and credit card systems, following all safety and security procedures.
-Maintain accurate cash sheet. Responsible for cash drawer balancing.
-Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
-Know emergency procedures and how to respond.
-Never say a guest's room number or personal information out loud.
-Be knowledgeable of hotel promotions.
-Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
-Complete daily reports, audits correspondences etc. as required by your shift.
-Keep lobby and office area clean at all times,
-Set wake-up calls as dictated by your shift.
-Lock and secure area if leaving the front desk.
-Create incident reports for guest injuries / issues when required.
-Ensure all calls are answered timely and in a "scripted" manner.
-Take and record reservations with accuracy. Confirm as requested.
-Resolve guest complaints to exceed expectations.
-Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Keywords: Residence Inn Seattle, Seattle , Guest Services Agent - Residence Inn - Seattle (Seattle, WA), Sales , Seattle, Washington

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