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Patient Service Representative

Company: Aston Carter
Location: Seattle
Posted on: January 16, 2022

Job Description:

Description:Checking-in patients, verifying insurance, scheduling appointments, inbound/outbound calls, entering patient demographics. Truly going to mostly be on front desk duties, will be patient front facing but eventually could be moved to a PSR II where they would have more back-office and scheduling duties but would still rotate between back and front office. Training would be shadowing and have someone with them the majority of the time they wont be expected to know things off the bat.Responsibilities: - Scheduling: Performs professional, efficient, and accurate scheduling of all modalities and complex exams. (such as PET, Colons and Injections) Contacts referring physician if clinical information is needed. - Greet Patients and Visitors: Greets patients and visitors to the imaging center with a smile. Provides inviting atmosphere; directs visitors appropriately and accompanies patients/visitors as needed. - Customer Satisfaction: Understands the needs of our customers, effectively provides service and/or resolves problems, escalates issues to Supervisor or Manager as needed. Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all. - Insurance Verification: Verifies insurance and potential necessity for pre-authorization. Determines appropriate insured, policy, group and billing addresses of primary, secondary, and tertiary insurances. Recognizes and follows MSP, ABN, and COB rules for each payer when applicable. - Problem Identification: Identifies problem areas and challenges, and brings solutions to the attention of the Supervisor, or Manager. Will also serve as a designated -point person - for PSR staff, on an as needed bases, in the event the Supervisor is in meetings or away. - Recordkeeping: Documents all eligibility and prior-authorization information in patient accounts and records, as needed.Skills:customer service, Communication, Reliability, data entry, call center, receptionist customer service, front desk, EPIC, imaging, Medical, emrTop Skills Details:customer service,Communication,Reliability,data entry,call center,receptionist customer service,front deskAdditional Skills & Qualifications:High School diploma or general education degree (GED): and one to two years related experience and/or training: or equivalent combination of education and experience-Open to entry level candidates that are team players and are passionate about serving patients-Receptionist, call center, front desk not someone coming from a fast food chain type of exp.-No medical experience is okay!Experience Level:Expert Level

About Aston Carter:

At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Seattle , Patient Service Representative, Sales , Seattle, Washington

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