Client Services Representative (Remote)
Company: FIS
Location: Seattle
Posted on: May 14, 2022
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Job Description:
Position Type Full time Type Of Hire Experienced (relevant combo
of work and education) Education Desired Bachelor of Business
Administration Travel Percentage 0% Job Description Are you
curious, motivated, and forward-thinking? At FIS you---ll have the
opportunity to work on some of the most challenging and relevant
issues in financial services and technology. Our talented people
empower us, and we believe in being part of a team that is open,
collaborative, entrepreneurial, passionate and above all fun. We
are FIS. Our technology powers the world---s economy and our teams
bring innovation to life. We champion diversity to deliver the best
products and solutions for our colleagues, clients and communities.
If you---re ready to start learning, growing and making an impact
with a career in fintech, we---d like to know Are you FIS? About
The Role The Client Services Representative is responsible for
developing the vendor enrollment campaign strategy for customers
that use the Integrated Payables virtual card solution. This role
requires 5 years of experience in years of customer relationship
and/or support experience. About the team? This team provides
vendor enrollment services to our customers to convert their
vendors from receiving check payments to receiving virtual card and
ACH payments. The team works with customers and/or the bank virtual
card implementation teams in developing and executing initial and
follow-up campaigns to optimize vendor adoption. There is an
element of account management in this position serving as a liaison
for customers and bank partners and linking them to the appropriate
internal departments and resources. What you will be doing?
Responsible for coordinating with client to develop campaign
strategy and marketing materials Serves as primary point of contact
for external clients and various departments/divisions to resolve
outstanding issues, comply with customer requests and respond to
client inquiries Answers customer inquiries, primarily over the
telephone, e-mail or facsimile Provides support in research and
resolution of problems and inquiries. Coordinates with clients,
relationship managers and other appropriate areas to ensure clients
are properly serviced, paperwork is properly executed, and all
operational arrangements are in place to service assigned accounts
Working Hours 800 a.m. --- 500 p.m. EST What You Will Need
Recruiter?to add?experience requirements based on the role? General
knowledge of financial and/or payment solutions technology.? Expert
negotiation and communication skills.? The?ability to establish and
maintain effective working relationships?at all levels.? Requires 5
years of experience in years of customer relationship and/or client
support experience. Communicates ideas both verbally and in written
form in a clear, concise, and professional manner Added Bonus If
You Have Recruiter?to?populate 2-3 bullet points with nice to have,
but not required, qualifications for the role?? Prior banking or
finance related experiences a plus; personal banking experience
preferred Knowledge of FIS products and Services Bachelor---s
degree in business, computer science or related discipline What We
Offer You Recruiter to select closing option A career at FIS is
more than just a job. It---s the change to shape the future of
fintech. At FIS, we offer you A voice in the future of fintech
Always-on learning and development Collaborative work environment
Opportunities to give back Competitive salary and benefits
Vaccination Requirements Notice to all US applicants All employees
must be fully vaccinated against COVID-19. Individuals with a
disability (including a medical condition) or sincerely held
religious beliefs or practices that prevent them from getting the
vaccine may request an exemption from the vaccine requirement.
Privacy Statement FIS is committed to protecting the privacy and
security of all personal information that we process in order to
provide services to our clients. For specific information on how
FIS protects personal information online, please see the Online
Privacy Notice. EEOC Statement FIS is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, marital
status, genetic information, national origin, disability, veteran
status, and other protected characteristics. The EEO is the Law
poster is available here supplement document available here For
positions located in the US, the following conditions apply. If you
are made a conditional offer of employment, you will be required to
undergo a drug test. ADA Disclaimer In developing this job
description care was taken to include all competencies needed to
successfully perform in this position. However, for Americans with
Disabilities Act (ADA) purposes, the essential functions of the job
may or may not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis. Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a
relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company. pridepass
Keywords: FIS, Seattle , Client Services Representative (Remote), Sales , Seattle, Washington
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