Sales Manager

Company: Horizon House
Location: Seattle
Posted on: May 14, 2022

Job Description:

Job DescriptionSummaryHorizon House is more than a place to work. It is an opportunity to build a career in a dynamic community dedicated to wellbeing, life fulfillment, and purposeful living in a diverse community. We are looking for future team members who understand that new ideas are welcomed and meant to build and improve on old traditions. We care, we listen, and we value our employees and demonstrate this in everything we do. At Horizon House we foster meaningful work on a diverse team by using the power of an employee driven workplace to enhance wellbeing. Join our team and help make a difference in someone's life every day.Working with and at the direction of the Chief Executive Officer, this role is responsible for generating external leads to Horizon House Independent and Assisted Living apartments. This role is responsible for ensuring that the Sales department is positioned to meet the current and future occupancy demand. Essential Job Duties

• Responsible for sales efforts in maintaining high occupancy of Horizon House (Independent and Assisted Living)
• Institutes lead generation tactics through networking and marketing.
• Conducts community tours and prospective resident consultations, leading to additions to the wait list and closure of apartment sales.
• Develops and implements the community outreach and sales programs, including marketing.
• Utilizes customer relationship management (CRM) systems to track and report departmental and individual activity.
• Responsible for working the lead base, pulling reports, and updating management on hot prospects.
• Maintains the sales tracking system for Assisted Living and keeps management informed of trends.
• Responsible for knowing Assisted Living census including upcoming admissions and discharges.
• Accountable for entire sales process: building prospect base, generating tours, and securing deposits for move-ins.
• Directs the team and collaborates with partners to coordinate the Assisted Living admission process, including acquiring medical information in some cases and all documents required by Horizon House and Washington State Assisted Living regulations.
• Responsible for the development, implementation, and updating of sales plans, information, and materials, including use of CRM tools.
• Develops and coordinates community outreach plans to bring awareness of Horizon House to the community to increase occupancy and to maintain relations with off-site providers.
• Plans special events that benefit existing residents and attract potential residents to the community. Responsible for scheduling, planning, and executing marketing presentations and events.
• Responsible for attending off-site care conferences, if needed, to ensure safety and care for residents returning to Horizon House.
• Develops Sales and Marketing processes, guidelines, in collaboration with the Executive Team.
• Prepares annual budgets and recommends entrance fees, contract modifications and monthly fees.
• Focuses attention to building our future resident list, generating new and existing leads, and ensuring proper processes are maintained in database management
• Works closely with Marketing communications to ensure materials and information both on and offline are up-to-date and will generate substantial new leads, while reinvigorating existing.
• Tracks, translates, and reports on essential analytics, including move-ins, move-outs, competitors, and overall industry practices.
• Strategizes and plans sales initiatives to keep Horizon House as a relevant and thriving senior living option in the Seattle market.
• Normal business hours approximately 9a-5p, Monday through Friday. Occasional nights and weekends may be necessary for special projects or meetings with prospective residents.Secondary Job Duties
  • Participates in sales presentations, events, and participates in annual budgeting process.
  • Assists with move in process as needed.
  • Assists the executive team with gathering information for annual competitive analysis, as needed.
  • Inspiring leader that can build upon a high-performance culture in new and innovative ways, while integrating tried and true strategies from previous experience.
  • Responsible for meeting and exceeding all occupancy goals of Independent and Supported Living.
  • Adheres to the customer service philosophy by providing excellent customer service to residents and team members.
  • Maintain a high level of customer service with a goal of problem solving.
  • Attends and participates in staff meetings.
  • Completes other duties, and projects as assigned by managementExperience/Knowledge/Education/Specialized Training
    • Five (5) years' experience in sales and marketing required.
    • Experience in CCRC sales or apartment/property management preferred.
    • High School diploma or equivalent required; College degree preferred.
    • Requires a proven record of successful high-end sales.
    • Proven expertise in relationship marketing.
    • Experience with spreadsheets and cost projections forecasting sales quotas and goals.
    • Customer Relations experience desirable.
    • Must be fluent in the English language and be able to follow written and verbal directions.
    • Must be able to perform work independently.
    • Must demonstrate ability to interact appropriately with seniors.
    • Excellent computer skills, including competence with Microsoft Office (Word, Excel, Outlook), database management software, and use of the Web. Great Reasons to Join our Team!
      • Amazing Benefits Package with Low Deductibles: Medical, Dental, and Vision Benefits*
      • Paid Time Off*
      • Discounted Meals
      • 403(b) Retirement & Company Match
      • Paid Training
      • Generous Uniform Allowance
      • Easy Access on Public Transportation
      • ORCA Card Discount
      • Discounted Parking
      • Tuition Reimbursement
      • Gym and Pool Access
      • Fun and Exciting Staff Events

Keywords: Horizon House, Seattle , Sales Manager, Sales , Seattle, Washington