Sales Quality Advocate
Company: Assurance Inc.
Posted on: May 14, 2022
Assurance IQ is a technology company headquartered in Seattle. We
were acquired by Prudential (NYSE: PRU) to further the joint
mission of improving financial wellness across the world.
Our team of world class software engineers, data scientists, and
business professionals work every day to expand our product
offerings and the reach of our platform. We simplify the complex
world of insurance and financial services into straightforward,
valuable solutions to improve people's lives. We start by asking
customers a few questions, so our system can learn about their
needs; from there, our ground-breaking, proprietary platform takes
over and analyzes the thousands of data points that make customers
unique. This is how we create custom-tailored plans for each
customer; plans built precisely for their needs and budget. Our
platform serves as the intersection between customer and seller,
technology, and the human touch.
At Assurance, we are innovative, persevering, collaborative,
calculated, and authentic, and we're working together to improve
the lives of millions!
About the Position
This position is responsible for ensuring that our agents can be
successful on the platform while meeting our standards for sales
practices and our expectations for the customer experience. You
will spend most of your time meeting with agents who have received
non-passing sales call reviews and written communications scores,
working with them to help them understand their deficiencies, why
we care about these, and how they can change their behavior to pass
reviews in the future. You will be responsible for documenting the
coaching and disciplinary actions, remediation plan, and successful
completion of agent training. This will require that you review
scorecards in advance and listen to portions of recorded calls to
help identify the issue(s) and/or review agent written
communications. You will work closely with our Agent Success &
Performance team and our Sales Managers to provide feedback on
individual agents and help track them to our progressive discipline
program and continuous improvement training program. You will be
involved in documenting and communicating trends to a variety of
groups on a regular basis. Your initial focus will be on
Health-U65, but you will be expected to assist in other team
projects as we continue to grow our Sales Quality Advocate team
into other lines of business. This role reports to the Manager,
Sales Quality role in the Operations department.
Keywords: Assurance Inc., Seattle , Sales Quality Advocate, Sales , Seattle, Washington
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