Front Desk Agent
Company: EVEN Hotels - Seattle
Location: Seattle
Posted on: June 25, 2022
|
|
Job Description:
The Front Desk Agent (Keep Active Host) provides top-notch customer
service to ensure guests are taken care of by delivering a guest
experience that is unique and brings the EVEN Hotels brand to
life.
The Keep Active Host delivers core guest services EVEN Hotels
signature greeting with a hand towel and water,
registration/check-in/out luggage assistance, guest services, and
support, and familiarization with hotel facilities) and supports
wellness by engaging guests with expertise at the Wellness Wall and
Athletic Studio and is cross-trained as an Eat Well Host.
Welcomes and provides personal recognition promptly and
professionally to guests upon arrival.
Offers each guest a welcome drink upon arrival, completes the
check-in transaction efficiently, describes the hotel services, and
demonstrates the Wellness Wall and applicable guest's mobile device
applications.
Interacts with guests to discover their wellness needs and offers
options to help guests make healthier choices during their
stay.
Extends invitations to hotel wellness programs and best support the
guests' wellness routines.
Monitors Athletic Studio keeps equipment clean, and always has
fresh water available.
Demonstrates proper use of fitness equipment as requested.
Answers phones in a prompt and courteous manner.
Up-sells rooms where possible to maximize hotel revenue.
Books, confirms, revises, and cancels guest reservations as
needed.
Serves as Eat Well Host to handle peak dining periods.
Operates the retail sundry sales area and keeps shelves stock and
organized.
Hosts and participates in regular hotel wellness programs and
fulfills scheduled exercise workouts in the Flex Room.
Ensures billing instructions and guest credit for compliance with
hotel credit policy and ensures all transactions are handled in a
secure manner.
Processes cash and credit card transactions according to standard
operating procedures, including posting all charges, completing
cashier and other reports, preparing deposits, and
counting/securing assigned bank.
Shares own wellness journey with colleagues and guests.
Leverages the support of other team members and departments to
enhance the guest experience.
Communicates and coordinates with other departments to provide and
receive insight about guest needs, requests, and complaints.
Responds appropriately to guest complaints and implements
appropriate service recovery guidelines in order to ensure total
guest satisfaction.
Demonstrates Brand-heartedness by putting the brand at the center
of all activities.
Remains current on brand, wellness, nutrition, and industry
information required to deliver the EVEN Hotels programs and
services.
Seeks and uses guest feedback to build relationships with guests
and drives continuous improvement in guest satisfaction.
Ensures that special needs and requests of guests, VIPs, and IHG
Rewards Club Members are fulfilled.
Maintains Green Engage initiatives in the assigned work areas.
Knows procedures to handle emergencies/crisis.
Associated topics: bell, bellstand attendant, front desk, hostess,
hotel, lodge, plaza, resort, sunset, terrace
Keywords: EVEN Hotels - Seattle, Seattle , Front Desk Agent, Sales , Seattle, Washington
Click
here to apply!
|