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Bilingual (Spanish) Legal Contact Center Agent

Company: CampusPoint
Location: Seattle
Posted on: August 6, 2022

Job Description:

This company is a Settlement Administration firm, with service lines in securities, class action, mass tort, corporate restructuring, government services, and eDiscovery who provides clients with tailored, individualized service of the highest quality and tackle cases of any magnitude. Their clients include law firms representing plaintiffs or defendants, consumer protection agencies, Bankruptcy Courts, and more. In addition to expertise designing and implementing a wide variety of notice programs, they boast industry-best infrastructure and systems, enjoy a collaborative-nationwide work environment and thrive on new ideas and flexibility. Their mission is to take care of their clients, develop lasting relationships, and provide employees the job satisfaction that everyone craves.

  • Answer emails from class action / settlement members in a prompt and courteous manner.
  • Respond appropriately with scripted, legal information provided while creating a friendly and professional interaction.
  • Use active listening skills, confirming and clarifying information and providing appropriate responses.
  • Acknowledge and demonstrate empathy appropriately within requirements and defusing concerned callers when necessary.
  • Use software, databases, scripts and tools appropriately.
  • Understand, meet or exceed performance metrics while maintaining excellent quality measurements.
  • Participate in on going and project specific training with the ability to absorb and implement new information quickly.
  • Adhere to all company policies.QUALIFICATIONS
    • Previous relevant experience REQUIRED (i.e. admin, customer service, video editing, social media/marketing, mediations, etc.)
    • Fluent in Spanish: translating for emails (written)
    • Previous legal experience is a plus, but not required
    • Must possess strong written communications skills
    • Tech-savvy; proficiency with computers, CRM software and data base searching and entry
    • Strong ability to multi-task
    • Very detail-oriented with strong formatting/copy editing skills
    • Ability to accept feedback, work independently and be productive
    • Excellent typing accuracy
    • Strong time management and decision-making skills
    • Adaptability, accountability, comfortable with ambiguity and rapid changes
    • This position is required to work onsite full-time and COVID-19 vaccinations are required; exceptions considered on a case-by-case basis.
      Compensation: $22.50/hrAvailability: Monday - Friday, 8:30am - 5pm.

Keywords: CampusPoint, Seattle , Bilingual (Spanish) Legal Contact Center Agent, Sales , Seattle, Washington

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