Front Desk / Customer Service Representative
Company: Goldfish Swim School Shoreline
Location: Seattle
Posted on: August 6, 2022
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Job Description:
Job Description Are you looking for a great gig where the work
is actually fun? Do you want to work somewhere you can get real job
experience and make a difference? Check out Goldfish Swim School
We---re a rapidly growing, award winning franchise that is not your
typical company We change lives. We help children reach their
goals. We wear flip flops. We work in a 90-degree pool. We love our
employees and reward hard work with shout awards, gift cards and
fun social events We offer paid training and flexible shifts that
are perfect for students or folks who want to grab extra hours
without working late nights. Even better? Due to the rapid growth
of our school, advancement opportunities exist for the right
candidate. Benefits: Leadership roles Flexible hours Great pay
Valuable work experience Increased social opportunities Future
references/referrals Requirements: Ability to work with children
Excellent interpersonal communication and organizational skills Job
Title : Front Desk Customer Service Representative Reports to :
General Manager/Sales & Service Manager FLSA Status : Non-Exempt
Summary: Promotes quality customer service and processes sales and
registration transactions. Acts as the first point of contact for
potential and current Goldfish customers, and is responsible for
presenting a positive image for the company. Duties and
Responsibilities: Answers telephones, responds to inquiries, takes
messages and screens and directs phone calls in a professional
manner. Processes student registrations using effective
sales/customer service techniques. Schedules and manages
birthday/pool parties. Supervises private party staff. Resolves
customer concerns/complaints using a professional approach. Assists
members with purchases of merchandise and vending. Greets parents
and students as they report to the front desk. Checks in students
on the attendance tracking system. Maintains cleanliness of the
front desk area, Snack Shack area, changing areas, restrooms and
observation area. Monitors Snack Shack area and provides guidance
to Snack Shack staff. Checks voicemail and email correspondence and
responds in a timely manner. Updates informational displays with
accurate and timely promotions and literature. Provides occasional
administrative support for management personnel, including the
General Manager and Assistant General Manager. Makes collection
calls to resolve open account problems. Prepares twice daily
student lesson schedules for use by instructors and management
staff. Enforces safety rules and regulations to prevent accidents.
Administers first aid when necessary. Fulfills other duties and
responsibilities as assigned by the Employer. Education/Experience:
High school diploma or GED required. Some college preferred. Two
years previous customer service and/or administrative office
experience required. Intermediate level computer skills required
using Word, Excel and other software systems. Certifications and
licenses : CPR, First Aid and AED certification required. Work
Environment: While performing this job, the employee is exposed to
heat and humidity occasionally. Noise level is usually moderate.
Each Goldfish Swim School is an independently owned and operated
franchise. The respective Franchisee is the employer at each
Goldfish Swim School location. Each franchisee can set their own
wages, benefit programs and terms and conditions of employment,
which may vary at each Goldfish Swim School location.
Keywords: Goldfish Swim School Shoreline, Seattle , Front Desk / Customer Service Representative, Sales , Seattle, Washington
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