Hotel Front Desk Agent

Company: EVEN Hotel and Staybridge Suites
Location: Seattle
Posted on: November 26, 2022

Job Description:

We are looking for a *Hotel Front Desk Agent* to work from to serve as our guests' first point of contact and manage all aspects of their accommodation. The position is part time or full time depending on your availability.

*Schedule: *

* AM shift 7am-3pm
* PM shift 3pm-11pm
* Night audit 11pm- 7am

*Responsibilities*

* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients' complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments

*Skills*

* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software, like Opera
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
* Degree in hotel management is a plus

Job Types: Full-time, Part-time

Pay: From $18.50 per hour

Benefits:
* 401(k)
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Weekend availability

Ability to commute/relocate:
* Seattle, WA 98109: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Hotel experience: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: EVEN Hotel and Staybridge Suites, Seattle , Hotel Front Desk Agent, Sales , Seattle, Washington