Key Accounts Long Term Care Pharmaceutical Sales - Seattle WA
Company: Otsuka Pharmaceutical
Location: Seattle
Posted on: January 26, 2023
Job Description:
Job SummaryOtsuka America Pharmaceutical, Inc. has launched a
new customer engagement approach designed to better deliver on
patient, caregiver and HCP expectations in an evolving healthcare
environment. The new model is built around where patients get their
care-locally, with the intent to better serve patients, caregivers,
and healthcare providers, delivering a higher quality experience.
The "ecosystem approach" creates a unified focus among account
management, medical, patient access and market access to engage
local healthcare systems and identify opportunities to improve the
patient experience. Through this matrix model, customers will now
experience more coordinated and seamless care with digital-enabled
support to bridge care gaps. In Otsuka's evolved customer
engagement model, a Health Science Advisor (HSA) - PBA Key Accounts
will engage HCPs in the healthcare organization setting, focused on
larger accounts. These accounts could include large LTC accounts
(i.e. prescriber groups, nursing home chains, regional pharmacies),
and important groups treating patients with neurological conditions
or traumatic brain injury through in-person, virtual and digital
channels offering expanded expertise regarding PBA and the first
and only approved therapy in the US for this condition. Otsuka is
driving customer engagement quality, accountability, and cohesion
between patients and healthcare providers. Ultimately, it is all
about putting customers at the center of everything we do. The
Health Science Advisor will report directly to the respective
Ecosystem Lead, coordinating with HSA peers, cross-functional
colleagues in Field Medical, Market Access, and Reimbursement
Support under appropriate guardrails. This individual will serve as
the main point of contact/connection to healthcare provider (HCP)
and should have a wide breadth of expertise (e.g. able to address
complex on-label information based on approved content). Working
with your Ecosystem Lead and Senior Business Director, the Key
Account HSA will analyze sales and market trends to effectively
identify business opportunities in your territory and develop and
execute a territory specific business plan.Job Description
- A Key Account HSA conducts proactive outreach to HCPs on topics
such as:
- Product access: local market payor coverage and co-pay, prior
authorization, formulary placement, and availability
expectations
- On-Label/Consistent-with-label Info: proactively share
information that is on or consistent with the label, including
confidently and skillfully handling complex on-label information
consistent with approved materials provide product and disease
state knowledge and effectively educate and engage healthcare
professionals about product efficacy and safety profiles to support
on-label prescribing for appropriate patients
- Established guidance on patient care: example system protocols,
standard of care guidelines, discharge protocols, and published
expert opinions (or share menu of options and direct accordingly)
In addition to the expectation of conducting proactive outreach, a
Key Account HSA will ensure efficiencies and best practices in the
following areas
- Customer engagement: Personally engage customers through a
variety of virtual or digital tools and can direct customers to
other colleagues (e.g., CSLs); closes the loop on customer
requests, ensuring that they have been met and asking for feedback
on quality of engagement
- Account management: Implement account management strategies and
execute sales force strategies and marketing plans effectively to
meet or exceed sales objectives
- Thought leadership: Facilitate speaker programs; organize local
provider groups for discussions on experiences and outcomes with
local/regional leaders
- Business planning: Elevate opportunities and feedback to
ecosystem lead, including local market insights to inform setting
of local strategy and business goals; compliantly collaborate with
ecosystem team to adjust targeting and call point plans and action
on insights collected from customer-facing rolesQualifications
Required
- Bachelor's degree
- Ability to cover assigned territory and attend ad hoc
national/regional meetings
- Valid driver's license
- Strong understanding of decision makers and influential
stakeholders within a healthcare system and ability to convey
product knowledge effectively to drive a positive impact on the
businessPreferred
- Ability to convey product knowledge effectively to drive
results
- Proven track record for consistently meeting or exceeding
financial and/or other quantitative targets, as well as qualitative
goals
- 4 or more years of experience in pharmaceutical sales role;
including at least 1 year within healthcare accounts and/or LTC
setting
- Clinical nurse or Advanced Practice Nurse (APN) experience
highly valued
- The ability to work in an ambiguous environment undergoing
transformation is a strong plus
- Proven track record for consistently meeting or exceeding
financial and/or other quantitative targets, as well as qualitative
goals
- Self-starter: ability to seek out relevant information,
prioritize, and apply information to solve complex problems in the
ecosystem
- Ability to communicate complex clinical and product
- Ability to assess data and develop strategic plans in
collaboration with your Ecosystem partners to achieve goals
- Knowledge of and ability to successfully address operational
issues in the delivery of healthcare products to patients, such as
reimbursement and supplyCome discover more about Otsuka and our
benefit
offerings;https://www.otsuka-us.com/careers-join-otsuka.Disclaimer:This
job description is intended to describe the general nature and
level of the work being performed by the people assigned to this
position. It is not intended to include every job duty and
responsibility specific to the position. Otsuka reserves the right
to amend and change responsibilities to meet business and
organizational needs as necessary.Otsuka is an equal opportunity
employer. All qualified applicants are encouraged to apply and will
receive consideration for employment without regard to their
protected veteran or disabled status, or any protected status.Valid
Proof of COVID-19 Vaccination or AccommodationThe COVID-19
Vaccination is mandatory for incoming new hires and employees.
Uploading documentation with proof of full vaccination record or an
Otsuka approved accommodation will be required during the
pre-employment process as permitted by law. New hires must be fully
vaccinated unless there is an approved accommodation prior to start
date.Statement Regarding Job Recruiting Fraud ScamsAt Otsuka we
take security and protection of your personal information very
seriously. Please be aware individuals may approach you and falsely
present themselves as our employees or representatives. They may
use this false pretense to try to gain access to your personal
information or acquire money from you by offering fictitious
employment opportunities purportedly on our behalf.Please
understand, Otsuka will never ask for financial information of any
kind or for payment of money during the job application process. We
do not require any financial, credit card or bank account
information and/or any payment of any kind to be considered for
employment. We will also not offer you money to buy equipment,
software, or for any other purpose during the job application
process. If you are being asked to pay or offered money for
equipment fees or some other application processing fee, even if
claimed you will be reimbursed, this is not Otsuka. These claims
are fraudulent and you are strongly advised to exercise caution
when you receive such an offer of employment.Otsuka will also never
ask you to download a third-party application in order to
communicate about a legitimate job opportunity. Scammers may also
send offers or claims from a fake email address or from Yahoo,
Gmail, Hotmail, etc, and not from an official Otsuka email address.
Please take extra caution while examining such an email address, as
the scammers may misspell an official Otsuka email address and use
a slightly modified version duplicating letters.To ensure that you
are communicating about a legitimate job opportunity at Otsuka,
please only deal directly with Otsuka through its official Otsuka
Career website
https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.Otsuka will
not be held liable or responsible for any claims, losses, damages
or expenses resulting from job recruiting scams. If you suspect a
position is fraudulent, please contact Otsuka's call center at:
800-363-5670. If you believe you are the victim of fraud resulting
from a job recruiting scam, please contact the FBI through the
Internet Crime Complaint Center at: https://www.ic3.gov, or your
local authorities.
Keywords: Otsuka Pharmaceutical, Seattle , Key Accounts Long Term Care Pharmaceutical Sales - Seattle WA, Sales , Seattle, Washington
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