Customer Service Agent - SEA Airport
Company: Enterprise Rent-A-Car
Location: Seattle
Posted on: January 26, 2023
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Job Description:
OverviewGet on the fast track to a more rewarding career with
Enterprise Holdings - teams that are committed to quality,
innovation, customer satisfaction and employee development.We are a
multi-billion dollar industry leader that is rapidly expanding and
growing. At Enterprise, National and Alamo, exciting careers and
opportunities are made possible, because how far you go is really
up to you. It's a fast-paced, people oriented business that offers
incredible earning potential and performance-based promotions.Our
philosophy is to take care of our customers and employees first. We
know if we do this, success will follow - for both our company and
our employees.The Customer Service Agent at our SeaTac (SEA)
Airport Rental Car Facility provides superior, friendly, and
efficient customer service at time of rental and return using the
company approved sales and service techniques. Facilitates rental
process; verification and documentation of all necessary driver
information to provide for an efficient and timely rental and
return experience. Pleasantly handles and resolves customer
questions, comments, and complaints while working face-to-face in
city/market locations. Performs all responsibilities with a focus
on the wants and needs of our customers and in accordance with our
Quality Standards. This is a regular full time position working
approx 40 hours/week with a starting wage of $20 / hour.*Multiple
Shifts Available**Must be able to work Saturday/Sunday**Please note
that this is primarily an outdoor position working at the SeaTac
Rental Car Center garage (3150 S 160th St, SeaTac, WA 98188)*As you
are considering a position with Enterprise Holdings, we invite you
to learn more about our business. Today - and every day - the
safety and wellbeing of employees, customers and the communities we
serve is our top priority. For the latest on our COVID-19 response,
please click hereResponsibilitiesMake eye contact and greets all
customers; identify and attend to customer by name, verify rental
agreement and reservation, thank each customer at the conclusion of
their transaction.Answer customer questions and provide assistance
based on each customer's needs and requests, by brand. In some
locations, which offer both brands, this job responsibility
requires keen understanding of the differences between products and
services offered by both.Ensure a pleasant, smooth and efficient
handling of the rental for each customer by assisting in the
exchange and return vehicle processes; review rental parameters
with all customers to ensure a complete understanding of rates and
service charges, verify return date and time on the rental
agreement is accurate and reviews all charges at the time of
vehicle return.Prepare Rental Agreement Folder with all required
information. Offer all customers assistance with directions, maps,
local area information and appropriate service information.Work on
behalf of the customer and the company to resolve issues in a fair
and equitable manner to ensure continued customer loyalty.Maintain
appearance of rental counters and customer areas to present a neat,
orderly and safe condition; ensure counter is stocked with
appropriate supplies to provide smooth and effective counter
service.Assist customers within the queue to minimize any wait time
and provide the most efficient service possible.Equal Opportunity
Employer/Disability/VeteransQualificationsMust be at least 18 years
of ageHigh School Diploma or G.E.D. required Must have previous
customer service experienceMust have a valid driver's license with
no more than 2 civil violations on driving record in the last 3
yearsMust be authorized to work in the United States and not
require work authorization sponsorship by our company for this
position now or in the future
Keywords: Enterprise Rent-A-Car, Seattle , Customer Service Agent - SEA Airport, Sales , Seattle, Washington
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