Customer Service Agent
Company: Alaska Airlines
Location: Seattle
Posted on: January 27, 2023
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Job Description:
Company Alaska AirlinesThe TeamOur airport teams work together
to move guests and their belongings from curb to cabin, creating
remarkable experiences along the way. Whether customer-facing or
behind the scenes, we want to hear from you if you can be welcoming
to people from all walks of life, think on your feet, and manage a
flexible schedule. In return, you'll receive a competitive total
rewards package, professional development opportunities, and other
benefits that are all designed to take your places.Role SummaryThe
Customer Service Agent is responsible for assisting guests with
travel needs at Alaska Airlines (AS). As a member of the passenger
service team, this individual contributor role responds to guest
inquiries and performs various tasks in ticketing, check-in, and
boarding areas. This is a union represented position.Key
DutiesAssist guests with travel needs (e.g., answering inquiries,
ticketing, checking-in passengers, and boarding flights) in a
fast-paced environment.Sell tickets and ensure cabin
accommodations.Perform computer, iPad and paperwork tasks.Evaluate
and prepare flights by arranging seat assignments and load,
coordinating special meals, and upgrades.Perform boarding and gate
duties (e.g., checking flight tickets, assisting and directing
passengers, making announcements, checking aircraft, and confirming
cabin security).Process and secure passenger luggage.At the
direction of management, may be assigned to perform duties of
varying capacities to ensure complete guest satisfaction.Additional
DetailsMust have an Enhanced ID/Driver's license or valid Passport
at time of hire.Flight/hotel/travel accomodations and relocation
assistance are not provided.Virtual interviews are not being
offered at this time.This position is located at the SeaTac
Airport, remote work is not applicable.Job-Specific Experience,
Education & SkillsRequiredA minimum of 6 months of customer service
or community service experience.Possess exceptional interpersonal
and communication skills (e.g., verbal, written, listening).Typing
speed of at least 25 WPM.Ability to consistently lift 50 lbs.Must
be able to push/pull 50 lbs.Must be able to bend, stoop, squat,
reach and grasp.Flexibility to work varied shifts (e.g., weekends,
holidays).Ability to participate in paid training.Ability to learn
and operate a computerized reservation system.Ability to adapt to
performing work according to set procedures.Ability to anticipate
needs of others in a fast-paced environment.Must have an Enhanced
ID/Driver's license or valid Passport at time of hire.Ability to
communicate in English.High school diploma or equivalent.Minimum
age of 18.Must be authorized to work in the U.S.Airport SIDA Badge
RequirementsImportant update for non-crew employees working at an
airport or maintenance hangar: Employees will be required to obtain
a SIDA badge provided by the airport authority and maintain good
standing in order to keep their SIDA badge. Review the SIDA Badge
Requirements document for a comprehensive overview.Job-Specific
Leadership ExpectationsEmbody our values to own safety, do the
right thing, be kind-hearted, deliver performance, and be
remarkable.Starting RateUSD $18.50/Hr.Total RewardsAlaska Airlines
and Horizon Air pay and benefits can vary by company, location,
number of regularly scheduled hours worked, length of employment,
and employment status.Free stand-by travel privileges on Alaska
Airlines & Horizon AirComprehensive well-being programs including
medical, dental and vision benefitsGenerous 401k match
programQuarterly and annual bonus plansGenerous holiday and paid
time offFor more information about Alaska/Horizon Total Rewards
please visit our career site and view benefits.Apply by 7:00 PM
Pacific Time on 2/7/2023Employment Type Full-TimeFLSA Status
Non-ExemptRegular/Temporary RegularRequisition ID I: Y - FLSEqual
Employment Opportunity We are proud to be an Equal Employment
Opportunity (EEO) and Affirmative Action (AA) employer that is
committed to diversity, equity, and inclusion. We take affirmative
action to ensure equal opportunity for all qualified applicants and
employees and do not discriminate based upon race, color, religion,
sex (including pregnancy, childbirth, reproductive health
decisions, or related medical conditions), sexual orientation,
gender identity, gender expression, national origin, age, protected
veteran or disability status, genetic information (including family
medical history), political views or activity, or other legally
protected characteristics. We also consider qualified applicants
with criminal histories, consistent with applicable federal, state,
and local law. We may use your information to maintain the safety
and security of Alaska Airlines and Horizon Air, its employees, and
others as required or permitted by law. People of color, women,
LGBTQIA+, immigrants, veterans, and persons with disabilities are
encouraged to apply.
Keywords: Alaska Airlines, Seattle , Customer Service Agent, Sales , Seattle, Washington
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