Systems Services Representative- Wenatchee, WA
Company: IBM Computing
Location: Seattle
Posted on: September 21, 2023
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Job Description:
IBM Systems Services Representative- Wenatchee, WA in Seattle ,
Washington IntroductionSystem Services Representatives are the
primary technical interface to clients for the coordination of
hardware and software support and delivery of operational services.
Sound pretty important? Absolutely! You will advise clients of
preventive maintenance, configuration, operation and environmental
factors which may drastically impact product performance or impair
the client's IT operation.Your Role and ResponsibilitiesIBM seeks
to hire a hardware computer technician; System Services
Representative (SSR) for the Wenatchee, WA area. This role is for
an individual contributor responsible for on-site installation,
maintenance and repair of IBM and multi-vendor systems and
components, including hardware, networking products, software and
operating systems. They will be responsible for X-Series through
Z-Series, including Tape, Networking, and Storage. They are the
primary technical interface to clients for the coordination of
hardware and/or software support and delivery of operational
services as required by the client. They advise clients of
preventive maintenance, configuration, operation and environmental
factors which may impact product performance or impair client's IT
operation. They may also perform services activities such as
systems assurance, systems-level problem determination,
discontinuance and relocation of IBM and non-IBM systems and
products. They are accountable to ensure a high level of client
satisfaction with service delivery, technical support and
operational services for the client account(s). When critical
situations occur, they are the IBM technical interface to clients
and manage the situation until the problem is fixed. Will work in
an enterprise environment in the area.Required Technical and
Professional ExpertiseValid driver's licenseReliable
vehicleExperience in hardware support of IBM and/or OEM Servers,
Networking, switches, and routers or equivalentHigh school diploma
or equivalent3 + yrs of expPreferred Technical and Professional
ExpertiseTechnical school degree / diplomaCCNA CertificationAbout
Business UnitIBM Systems helps IT leaders think differently about
their infrastructure. IBM servers and storage are no longer
inanimate - they can understand, reason, and learn so our clients
can innovate while avoiding IT issues. Our systems power the
world's most important industries and our clients are the
architects of the future. Join us to help build our leading-edge
technology portfolio designed for cognitive business and optimized
for cloud computing.Your Life @ IBMIn a world where technology
never stands still, we understand that, dedication to our clients
success, innovation that matters, and trust and personal
responsibility in all our relationships, lives in what we do as
IBMers as we strive to be the catalyst that makes the world work
better.Being an IBMer means you'll be able to learn and develop
yourself and your career, you'll be encouraged to be courageous and
experiment everyday, all whilst having continuous trust and support
in an environment where everyone can thrive whatever their personal
or professional background.Our IBMers are growth minded, always
staying curious, open to feedback and learning new information and
skills to constantly transform themselves and our company. They are
trusted to provide on-going feedback to help other IBMers grow, as
well as collaborate with colleagues keeping in mind a team focused
approach to include different perspectives to drive exceptional
outcomes for our customers. The courage our IBMers have to make
critical decisions everyday is essential to IBM becoming the
catalyst for progress, always embracing challenges with resources
they have to hand, a can-do attitude and always striving for an
outcome focused approach within everything that they do.Are you
ready to be an IBMer?About IBMIBM's greatest invention is the
IBMer. We believe that through the application of intelligence,
reason and science, we can improve business, society and the human
condition, bringing the power of an open hybrid cloud and AI
strategy to life for our clients and partners around the
world.Restlessly reinventing since 1911, we are not only one of the
largest corporate organizations in the world, we're also one of the
biggest technology and consulting employers, with many of the
Fortune 50 companies relying on the IBM Cloud to run their
business. At IBM, we pride ourselves on being an early adopter of
artificial intelligence, quantum computing and blockchain. Now it's
time for you to join us on our journey to being a responsible
technology innovator and a force for good in the world.Location
StatementIBM offers a competitive and comprehensive benefits
program. Eligible employees may have access to:Healthcare benefits
including medical & prescription drug coverage, dental, vision, and
mental health & well beingFinancial programs such as 401(k), the
IBM Employee Stock Purchase Plan, financial counseling, life
insurance, short & long- term disability coverage, and
opportunities for performance based salary incentive
programsGenerous paid time off including 12 holidays, minimum 56
hours sick time, 120 hours vacation, 12 weeks parental bonding
leave in accordance with IBM Policy, and other Paid Care Leave
programs. IBM also offers paid family leave benefits to eligible
employees where required by applicable lawTraining and educational
resources on our personalized, AI-driven learning platform where
IBMers can grow skills and obtain industry-recognized
certifications to achieve their career goalsDiverse and inclusive
employee resource groups, giving & volunteer opportunities, and
discounts on retail products, services & experiencesThe
compensation range and benefits for this position are based on a
full-time schedule for a full calendar year. The salary will vary
depending on your job-related skills, experience and location. Pay
increment and frequency of pay will be in accordance with
employment classification and applicable laws. For part time roles,
your compensation and benefits will be adjusted to reflect your
hours. Benefits may be pro-rated for those who start working during
the calendar year.We consider qualified applicants with criminal
histories, consistent with applicable law.IBM will not be providing
visa sponsorship for this position now or in the future. Therefore,
in order to be considered for this position, you must have the
ability to work without a need for current or future visa
sponsorship.Being You @ IBMIBM is committed to creating a diverse
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
pregnancy, disability, age, veteran status, or other
characteristics. IBM is also committed to compliance with all fair
employment practices regarding citizenship and immigration
status.
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Keywords: IBM Computing, Seattle , Systems Services Representative- Wenatchee, WA, Sales , Seattle, Washington
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