Customer Service Representative

Company: Jobot
Location: Seattle
Posted on: November 19, 2023

Job Description:

Flexible packaging/plastics company looking for Customer Service Representative - commission available! (Tukwila, WA)This Jobot Job is hosted by: Marcus CurielAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $65,000 - $70,000 per yearA bit about us:We are a private equity owned flexible packaging company servicing the western United States and Canada. We specialize in Polyethylene film extrusion and bag converting. We are a customized solution provider serving many end use markets including the very important seafood and produce markets. We are growing and looking for a Customer Service Rep to join our team. The position will be responsible for delivering a quality customer experience and following up on action items to support the sales team.Why join us?

• Strong company culture.
• Competitive compensation package - base + bonus.
• Comprehensive employer-paid benefits package.
• Professional development and growth opportunities.Job DetailsResponsibilities:
  • Managing and processing customer orders from initiation to delivery.
  • Providing exceptional customer service via phone and email, ensuring all inquiries are handled promptly and professionally.
  • Resolving customer complaints and queries efficiently and effectively.
  • Collaborating with the production team to ensure product availability and timely delivery.
  • Maintaining a thorough understanding of our product range, including plastics and other materials.
  • Developing strong relationships with customers to understand their needs and ensure their satisfaction.
  • Providing feedback to the team and management on customer needs, problems, interests, and potential for new products.
  • Keeping records of customer interactions, transactions, comments, and complaints.Qualifications:
    • A minimum of 2 years of experience in a customer service role within a manufacturing environment.
    • Proven experience in packaging and handling plastics.
    • Exceptional communication skills, both written and verbal, with a professional phone manner.
    • Proficiency in using email and other digital communication tools.
    • A customer-focused approach with a genuine desire to provide excellent service.Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Seattle , Customer Service Representative, Sales , Seattle, Washington