SeattleRecruiter Since 2001
the smart solution for Seattle jobs

Customer Service Representative WA

Company: American Air Filter Company, Inc.
Location: Kent
Posted on: June 27, 2019

Job Description:

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 and has since grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance, and delivers clean air solutions in residential, commercial and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.

We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over $15 Billion in sales and 56,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.

Our culture of continuous improvement, safety, and world class operations is powered by our people centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

We are looking for a CUSTOMER SERVICE REPRESENTATIVE in our Branch at Kent, Washington.

PRIMARY OBJECTIVE:

Serves as the primary contact and liaison between customers and AAF Flanders to ensure total customer satisfaction by facilitating customer orders, requests, and inquiries.



KEY RESPONSIBILITIES:

* Works with the Operations and Sales Teams and provides total Customer Service by taking responsibility for resolving customer issues.

* Achieves Customer Service metrics which are a measurement of service provided to customers.

* Provides quotes to customers based on sales input and applicable levels of authority.

* Performs customer service for specific customer base or region, including order entry, answering customer calls, inquiries, and processing customer complaints

* Expedites processing of goods in accordance with priorities and predetermined schedules in alignment with customer requirements.

* Keeps informed of company products, procedures, pricing, shipping schedules and other information to accurately and efficiently handle customer requirements.

* Assists commissioned agents with quotes, invoice copies, customer complaints which result in product complaint entry, and the status of orders, etc.

* Additional duties as assigned



REQUIREMENTS

* High school diploma or equivalent; Associates degree or higher preferred

* 3+ years of customer service experience preferably in a manufacturing/Industrial environment

* Excellent verbal and written communication skills

* CRM experience required, preferably

* Proficient in Microsoft Office suite of applications (Outlook, Word, and Excel)

* Experience with SAP or other ERP systems preferred

* Competent telephone skills

* Knowledge of the filtration industry, Air Pollution Control industry, and/or Gas Turbine industry preferred

* Basic math skills required

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: American Air Filter Company, Inc., Seattle , Customer Service Representative WA, Sales , Kent, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Delivery Service Representative
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused--individuals who want to join our team delivering packages. As a delivery (more...)
Company: Amazon
Location: Kent
Posted on: 07/23/2019

Delivery Service Representative
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused--individuals who want to join our team delivering packages. As a delivery (more...)
Company: Amazon
Location: Black Diamond
Posted on: 07/23/2019

Delivery Service Representative
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused--individuals who want to join our team delivering packages. As a delivery (more...)
Company: Amazon
Location: Mercer Island
Posted on: 07/23/2019


Ready Mix Sales Representative
Description: Ready Mix Sales Representative CalPortland - ldquo EXPECT MORE hellip WE DELIVER rdquo This is us hellip - Best-in-Class, industry leader with a rich history spanning over 125-years- Largest building (more...)
Company: CalPortland
Location: Seattle
Posted on: 07/23/2019

Travel Reservation Booking Agent
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Travel Reservation Booking Agents to answer incoming calls from card members who want to redeem their reward points to book trips. Calls include (more...)
Company: Mommy Jobs Online
Location: Renton
Posted on: 07/23/2019

Delivery Service Representative
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused--individuals who want to join our team delivering packages. As a delivery (more...)
Company: Amazon
Location: Mukilteo
Posted on: 07/23/2019

Delivery Service Representative
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused--individuals who want to join our team delivering packages. As a delivery (more...)
Company: Amazon
Location: Marysville
Posted on: 07/23/2019

Sales Manager
Description: Working Sales, leading to ManagerSales: functionally responsible for leading and guiding a team of sales representatives/agents set sales goals quotas, build a sales plan, analyze data, prepare budgets (more...)
Company: Nelcos US LLC
Location: Seattle
Posted on: 07/23/2019

Client Service Representative I
Description: of Openings.and.nbsp 1Category Portal Searching .and.nbsp Customer Service.and.nbsp OVERVIEW .and.nbsp .and.nbsp .and.nbsp .and.nbsp This is an entry level position responsible for processing all (more...)
Company: CIOX Health
Location: Federal Way
Posted on: 07/23/2019

Delivery Service Representative
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused--individuals who want to join our team delivering packages. As a delivery (more...)
Company: Amazon
Location: Lynnwood
Posted on: 07/23/2019

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Seattle RSS job feeds