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Application Support Specialist- Sales

Company: Ste Michelle Wine Estates
Location: Woodinville
Posted on: November 11, 2019

Job Description:

Ste. Michelle Wine Estates is a premium wine company that is proud to call Washington State our home. We are a collection of distinctive wine estates and maker of some of the finest wines in the world because we value our vineyards and the art of wine-making. This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

We are currently seeking highly qualified candidates for a Position Title to join our team in _______________.

In this role, you will:

* Provide functional/technical support for enterprise and line of business applications related to the Sales organization, including CRM, Workfront and SharePoint.

* Support the business community by resolving issues, finding technology solutions to business problems, advising users in industry best practices, and responding to user requests for information, documentation, and user training.

* Work with vendors, consultants and other teams in IS to manage the installation, configuration, and ongoing support of applications.

* Serve as project manager for onboarding new applications as well as application upgrades and enhancements. Must be able to independently manage a project from inception to implementation.

* Continually seek and identify new and innovative process and system improvements

* Knowledge of Wine or Beverage Alcohol industry, specifically to include the 3-tier distribution model, history, and trends in distribution.

* Knowledge of Structured Query Language (SQL)

* Work with IT Risk Management & Security to ensure compliance with controls and best practices.

* Continually seek and identify new and innovative process and system improvements

* Office environment at Chateau Ste. Michelle winery offices

* Work outside of normal business hours may be required occasionally, to support sales in other time zones and project implementations

* Must be able to work a minimum of 40 hours per week

* Must be able to operate a computer.

* Must be able to travel up to 10 % of the time.

We are seeking candidates with the following qualifications:

* Bachelor's degree in related field

* Experience supporting CRM systems

* Experience supporting Workfront and/or similar project management or workflow applications.

* Experience with SharePoint and/or Office 365 preferred.

* Knowledge of basic database concepts, specifically Microsoft SQL Server environment and basic understanding of Structured Query Language (SQL).

* Ability to effectively communicate with the business community to understand their needs and deliver solutions.

* Ability to plan, organize and execute assignments.

* Ability to train others in the use of software applications.

* Proficient understanding of personal computers and Microsoft Office applications.

* Successful work performance demonstrating an ability to communicate effectively, work well with others, use productive work methods, exercise good judgment, and display initiative and innovation on the job.

We believe in developing the leadership potential of our employees by providing opportunities for training, development and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health insurance, participation in our pension 401k programs and incentive compensation programs as well as a relocation assistance package.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 425-488-1133.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Ste Michelle Wine Estates, Seattle , Application Support Specialist- Sales, Sales , Woodinville, Washington

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