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Pre- Sales Collaboration Engineer

Company: Wheeler Staffing Partners
Location: Seattle
Posted on: November 11, 2019

Job Description:

ESSENTIAL DUTIES:

  • Responsible for learning, understanding and implementing the technical requirements of Collaboration projects, which include VoIP, Video, Presence, Customer Contact and Collaborative Applications
  • Stay current with technology trends, customer needs, and market demand
  • Pre-sales - Present and explain various Cisco IPT, Unified Communications and Collaboration technologies to customers. Guide them through requirements gathering, formulate a solution consisting of hardware, software, licensing and engineering services, create bill of materials, statements of work and possible Visio diagrams
  • Post-Sales - Implement, upgrade and troubleshoot complex Cisco Unified Communications solutions. Provide both administrator and end-user training to clients as needed. Deliver final project documentation to clients
  • Work and collaborate with project teams consisting of Denali engineers, client resources, contract resources and 3rd party vendors
  • Perform analysis, diagnosis of existing client voice, video and data network issues. Discover and document client infrastructures
  • Provide technical thought leadership while interacting closely with clients.
  • Provide mentoring and support to junior staff members.
  • Evaluate new product releases and architectures, mentors the team in this knowledge.
  • Performs in-depth and high-level technical presentations for customers, partners, and prospects.
    BASIC QUALIFICATIONS:
    • CCNP Collaboration or CCIE Collaboration required
    • Must have demonstrable experience with unified communications equipment and software, with a high emphasis on hands-on operational skills
    • Minimum 5 to 7 years of experience implementing Cisco Unified Communications Manager ANDOR Unity Connection Preferred Skills Communications Manager Jabber Presence Cisco Video solutions Essential Functions
    • Maintain and increase technical certifications based upon certification requirement changes and business market requirements
    • Have learned knowledge the following based on specialty routing, switching, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Enterprise Content Management, Presence and or Customer contact applications
    • Must understand the customer environment

Keywords: Wheeler Staffing Partners, Seattle , Pre- Sales Collaboration Engineer, Sales , Seattle, Washington

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