Service Coordinator - Swing Shift
Company: Downtown Emergency Service Center
Location: Seattle
Posted on: February 27, 2026
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Job Description:
Job Description Job Description Description: Days Off: Tuesday,
Wednesday Shift: Swing Shift Differential: $0.50 per hour Insurance
Benefits: Medical (no premiums/payroll deductions for employee
coverage), Dental, Life, Long-term Disability Other Benefits:
Employee Assistance Program (EAP), Flexible Spending Account (FSA),
ORCA card subsidy, Paid Time Off (34 days per year), Retirement
Plan Union Representation: This position is a part of a union and
is represented by SEIU Healthcare 1199NW. About DESC: DESC
(Downtown Emergency Service Center) is a nonprofit organization
working to help people with the complex needs of homelessness,
substance use disorders, and serious mental illness achieve their
highest potential for health and well-being through comprehensive
services, treatment, and housing. Our vision is a community where
no person is abandoned, ignored, or experiencing homelessness. As
the region's leading provider of services to multiply disabled
adults who have experienced chronic homelessness, DESC serves
almost 3,000 people each day. Our integrated service model is
designed to help people secure and maintain appropriate, safe and
affordable housing. DESC is recognized nationally and regionally as
an innovator in developing solutions to homelessness. JOB
DEFINITION: We are looking for energized and passionate Service
Coordinators to manage basic day-to-day operations at DESC's Mary
Pilgrim Inn. Service Coordinators are tasked delivering these
critical survival services as part of a large team, all of whom are
committed to serving our most vulnerable citizens. MAJOR DUTIES AND
RESPONSIBILITIES: Maintain order and communicate/enforce agency
rules and policies. Intervene in client crises (medical, mental
health, interpersonal). Initiate and maintain appropriate social
interactions with clients. Monitor dorms, bathrooms and dayrooms to
maintain safety and security of clients and premises. Consult with
other staff and/or outside agencies as needed regarding client
issues and needs. Provide information on social/health services and
procedures (in-agency and outside agency) to clients. Refer clients
needing more extensive services to specialized program staff or to
outside services, when appropriate. Screen referrals from other
agencies. Work with and support community volunteers who volunteer
during shift. Actively participate in staff meetings and in-service
trainings. Assist with the preparation, organization, serving and
cleanup of food service scheduled during shift. Maintain order and
cleanliness of work area. Recruit and supervise client volunteers
for regular volunteer tasks. Work scheduled hours at shelter
stations and/or milieu coverage and perform all duties of those
areas. Monitor and ensure the return of all towels, blankets and
other DESC property issued to clients. Register clients and
document services provided during shift hours, in accordance with
established procedures. Monitor day rest clients. Assist with
transition from nighttime shelter to day program activities, such
as morning cleanup. Observe client behaviors in the area
surrounding the shelter, and intervene when necessary to discourage
loitering, fighting, use or sale of drugs and alcohol, and other
uncivil or illegal behaviors. Provide assistance to homeless people
and others who are experiencing crises caused by mental illness
and/or excessive drug/alcohol consumption. Provide information
about and referral to other services available in the community to
homeless people and others in need. Other duties as assigned.
Requirements: MINIMUM QUALIFICATIONS: Basic understanding of
homelessness and various characteristics of homeless adult
populations. Ability to communicate and work effectively with staff
from various backgrounds and disciplines. Ability to work
effectively with clients displaying a wide range of unpleasant
and/or bizarre behavior. Subscribe to philosophy of cooperation and
continuity across programs, and of consideration and respect for
clients. PREFERRED QUALIFICATIONS: Experience with the challenges
of mental illness and substance use. PHYSICAL DEMANDS: The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be
required to sit, communicate with other employees, required to lift
and carry items weighing up to 40 pounds and to operate computer
hardware systems. Specific vision abilities required by the job
include close vision, distance vision, color vision, peripheral
vision, depth perception, and the ability to adjust focus. EQUAL
OPPORTUNITY EMPLOYER: DESC is committed to diversity in the
workplace and promotes equal employment opportunities for all staff
members and applicants. The Agency will not discriminate against
any employee or applicant for employment on the basis of race,
creed, color, sex, gender, sexual orientation, age, national
origin, caste, marital status, or the presence of any sensory,
mental or physical disability in any employment practice, unless
based on a bona fide occupational qualification. Minorities and
veterans are encouraged to apply.
Keywords: Downtown Emergency Service Center, Seattle , Service Coordinator - Swing Shift, Social Services , Seattle, Washington
