Senior Manager of Quality Control

Company: Security Industry Specialists, Inc.
Location: Seattle
Posted on: January 13, 2021

Job Description:

About this position: Job Title: Senior Manager of Quality Control Division: Administration Department: Quality Control Location (City/State): Seattle, WA Employment Type: Full time FLSA Status: Exempt About us: Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available. General Statement of Job: The Senior Manager of Quality Control is responsible for the oversight of the quality control team. The Quality Control team executes site assessments and proposal requests for high profile clients throughout the United States. The Senior Manager of Quality Control interfaces with these clients to direct the activities of the team. The Senior Manager of Quality Control reports to the Senior Director of Quality Control and, ultimately, the CEO. Essential Job Functions: Ensure high levels of customer service and satisfaction, integrity, and compliance with SIS and client policies and values, SOPs, and procedures Collaborate with internal and external teams to ensure content is complete, accurate, and timely Maintain relationships with key industry partners, professional organizations, and client related stakeholders or groups to promote SIS value Manage and complete significant administrative projects, such as Requests For Proposal (RFPs) complex investigations, site assessments, or similar tasks Ensure collaborative communication around projects, interpret data, craft timeline that meets expectations, and understand the resources to assist in this process Examine contracts from current and prospective clients to allocate risk from factors such as financial standing, value, and KPIs Develop, review, and refine organizational processes and strategies through audits, proposal information, presentations, and documents Provide validated data for recommendations on business proposals to executive leadership for approval Perform other related duties as required Minimum Qualifications and Requirements: Bachelor's degree in Business Management, Communication, or related field or equivalent experience Five plus years experience in quality control, RFP management, or similar Knowledge of PC and iOS software including word processing, data analysis, presentation, email, and calendaring programs Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service Domestic and International Travel up to 30% of time required Flexibility to work any day of the week (Mon-Sun) What we can offer: $100,000 to $105,000 per year DOE Health, Dental, Vision, and 401k for eligible employees Paid Time Off including Sick/Safe Time A dynamic and challenging work environment with opportunity for growth Additional Information: Security Industry Specialists, Inc. SIS is an equal opportunity employer Security Agency #729 Private Investigative Agency #1760

Keywords: Security Industry Specialists, Inc., Seattle , Senior Manager of Quality Control, Executive , Seattle, Washington