Operations Manager - Seattle-Tacoma International - Full-Time
Company: Smarte Carte
Location: Seattle
Posted on: March 19, 2023
Job Description:
OPERATIONS MANAGER - Seattle-Tacoma International Airport -
Full-Time$70000 - $80000 / yearMust be available for days, nights,
weekends and holidays as required.Full-time Benefits and Bonus
EligibleBENEFITSSmarte Carte Inc. offers a competitive compensation
package and outstanding benefits including; Group Health & Dental
Insurance, Company Paid Life Insurance, Company Paid Short-term
Disability, Matching 401k, Paid Time Off, Paid Holidays, and
Wellness Reimbursement Program.
COMPANY BACKGROUND:Smarte Carte, Inc. is the leading concessionaire
of self-serve vended luggage carts, electronic lockers, commercial
strollers and massage chairs, as well as other passenger and guest
services.
Smarte Carte is headquartered in St. Paul, MN and has operations in
the United States, Canada, Australia, New Zealand, UK, Sweden and
Singapore.Are you looking for a job with a flexible schedule, great
pay, and a fantastic work environment? Are you looking for a place
to develop and build your career? Do you like to have your voice
heard and be involved in process improvements? Then Smarte Carte is
the place for you! A positive attitude and willingness to learn are
the top qualities for our ideal candidate. Smarte Carte prides
itself on having a diverse and inclusive workforce. All genders,
ethnicities, and backgrounds are encouraged to apply. Smarte Carte
is focused on being environmentally responsible by owning/operating
recyclable equipment and reducing our carbon footprint.POSITION
SUMMARY:The Operations Manager directs airport operations by
building and developing a strong team of front-line staff. The
Operations Manager is responsible for increasing levels of customer
satisfaction and employee engagement while building a culture of
accountability, performance and integrity. The Operations Manager
is responsible for the P&L, achieving annual revenue and EBITDA
goals as well as improving the efficiency of labor, materials, and
equipment.
KEY RESPONSIBILITIES:
- Assist in the responsibility for a multi-million-dollar
P&L, with the expectation to deliver revenue growth vs. annual
and budgeted plans.
- Lead an organization consisting of multiple lines of business
and a workforce of 20 - 100 employees.
- Ensure daily operational performance goals are met through
labor force management and applying proven continuous improvement
methodologies such as Lean and Six Sigma to improve productivity
and vend quality.
- Develop and maintain strong relationships with key stakeholders
within the airport community as well as peers within Smarte
Carte.
- Participate in the development and implementation of corporate
strategic initiatives to grow revenue and earnings.
- Other duties as assigned
EXPERIENCE:
- Minimum of 3-5 years of experience in operational function such
as manufacturing, logistics, distribution, process improvement,
etc.
- P&L management experience is a plus but not required
- Minimum of 3-5 years of direct management experience and the
ability to manage across a wide range of capabilities and
personalities.
PERSONAL CHARACTERISTICS
- Possess strategic leadership, planning and thinking skills
along with a value chain mind-set.
- Experience working in a cross-functional team environment.
- Demonstrated business acumen as defined by a proven track
record of success in an operational environment.
- Ability to forge positive relationships with external
constituents e.g., customers, clients, supplier partners, etc., and
manage across a wide range of capabilities and personalities.
- Excellent verbal and written communication skills.
- Some financial and analytical skills; must be proficient in
reading, interpreting, and analyzing financial statements, and
understand how operational KPI's affect financial outcomes.
- Organized and able to manage multiple priorities
effectively.
- Proven change management leadership capability.
- Proficient knowledge of Microsoft Office/Suite.
LEADERSHIP CHARACTERISTICS:The successful candidate will be
expected to be a high-energy, creative, and resourceful
self-starter who demonstrates leadership skills and instincts. This
leader is highly intelligent and enthusiastic with a commitment to
excellence. In terms of personal competencies, the successful
candidate must be hands-on and possess the best combination of
strategic thinking and ability to translate strategic priorities
into that also leads to actual results. This is a practical versus
a theoretical thinker who should demonstrate the following
competencies:
- Leadership: A confident, mature person with the ability to
connect and inspire others. A proven track record of leadership
that leads to concrete results that drive key performance
indicators.
- Results Oriented: A leader who possess the ability to take
actions and implement effective solutions in a timely manner.
- Problem Solver: A creative yet pragmatic problem solver.
Methodical and hands-on, as well as detail oriented.
- Analytical Thinking and Decision-Making: Decisive and logical
at thoroughly evaluating issues. Excellent planning, execution, and
project-management skills.
- Teamwork and Interpersonal Skills: A team player and builder,
receptive to ideas from others. Shares information and keeps team
members and partners informed. Works effectively with others to
identify and resolve issues. Excellent interpersonal skills and an
ability to interact successfully with all levels of management as
well as a diverse work force.
- Ethics: Highest level of professional integrity and honesty as
well as personal credibility.
EDUCATION:
- Bachelor's degree in business from an accredited institution or
relevant experience in an operationally-oriented role is required.
MBA or other relevant master's degree considered a plus.
Licenses & Certifications:
- Ability to get Airport Badge is required.
- Driver's License is required.ExperienceRequired
- 3 - 5 years: Direct Management of employees
- 3 - 5 years: Operational Function experiencePreferred
- P&L management experience is a plusEducationPreferred
- Bachelors or better in Business Administration or related
fieldLicenses & CertificationsRequired
- Drivers License
- Airport BadgeSkillsRequired
- Problem Solving
- Computer
- Customer Service
- Decision Making
- Flexibility
- Data Analysis
- Scheduling
- Communication
- People ManagementPreferred
- Prioritizing
- ReportingBehaviorsRequired
- Team Player: Works well as a member of a groupPreferred
- Enthusiastic: Shows intense and eager enjoyment and
interestMotivationsRequired
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the
ability to contribute to the success of a project or the
organization
Keywords: Smarte Carte, Seattle , Operations Manager - Seattle-Tacoma International - Full-Time, Executive , Seattle, Washington
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