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Contact Center Representative

Company: Iconma
Location: Seattle
Posted on: November 22, 2021

Job Description:

Contact Center RepresentativeLocation: Seattle, WADuration: 3-4 monthsDescription: Job Summary and Mission: This position acts as the primary inbound contact for partners with regard to employee pay, benefits and human resources inquiries. A Partner Contact Center representative is required to research, analyze, and communicate HR policies and interpret paychec k related inquiries in accordance with partnering business unit standards while maintaining a positive and professional approach to customer service.Summary of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following: - Answers high volumes of inbound call inquiries while consistently delivering quality customer service and positive partner experience- Utilizes multiple systems to provide accurate information to troubleshoot and provide issue resolution- Documents all resources and details of partner interactions with an emphasis on concise and accurate written communication- Accurately enters partner data changes into the human resources information system- Communicates appropriate and accurate policy information and provides referrals in response to partner pay and HR inquiries- Maintains regular and punctual attendanceSummary of Experience- Customer service experience in a retail or contact center environment - 2 years- Analytical and problem solving experience in a fast paced environment - 1 year- Human Resources experience or education preferred - 1 yearRequired Knowledge, Skills and Abilities- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities- Strong customer service skills with demonstrated composure and professionalism- Ability to handle confidential and sensitive information- Ability to communicate clearly and concisely, both verbally and in writing- Strong attention to detail- Strong active listening skills- Ability to apply constantly changing information- Ability to analyze information and determine appropriate solutions- Ability to multi-task with strengths in planning and organizing- Basic knowledge of Microsoft Office- Proficiency in data entry and auditingExperience:

  • Customer service experience in a retail or contact center environment: 2 years (Required)
  • Human Resources experience or education preferred: 1 year (Required)

Keywords: Iconma, Seattle , Contact Center Representative, Other , Seattle, Washington

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